Live updates

Issue causing the Gemini Service to be unavailable

Updated: Tuesday 23 April - 15:55pm

Background

We have been experiencing an issue with the Gemini Service which caused the service to be unavailable.

This is has been investigated and the service has now been restored. The team will continue to analyse the issue to determine the root cause.

We apologise for any inconvenience this is caused your organisation. 

If you require any further information, please contact the Issue Management Team on box.xoserve.IssueResolution@xoserve.co.uk.

Investigations find some meter points are showing historic discrepancies.

Updated: Thursday 28 March 2024 - 4:15pm

Background

Following the DCC P1 incident in July 2023, there was a requirement for Xoserve to update GES and the APIs. We released an update to GES on 4 November 2023, to fix some of the requirements identified.

Since that deployment we have been investigating some tickets that have been raised, which reported a number of Supply Meter Points NOT impacted by the P1 issue having misaligned dates incorrectly highlighted in the portal.

Initial investigations have found that a population of meter points are affected which are showing historic discrepancies. The examples that we have looked at have a discrepancy showing the UNC Confirmation Effective Date in 2010 and a CSS Effective Date in 2014, where the UNC Confirmation Effective Date is correct at 2010. This discrepancy existed prior to the fix, but this has been highlighted following the P1 fix to highlight the mismatch in dates by the conditional formatting defined in Requirement 4 and 5.

We have concluded our investigations and have identified the fix needed. Further information on this next phase will follow shortly.

You can read or download further information on the changes made so far following the DCC P1 incident below.

GES changes following the DCC P1

There are currently issues with UIG allocation for the following:

Updated: Wednesday 24 April 12:00

Background

LDZ = WS; GAS DAY = 17/04/2024; STATUS = Corrected within D+5 Closeout

Any UIG allocation issues identified within D+5 closeout will be communicated here.

Historical issues relating to UIG Allocation are recorded in the UIG Allocation Issues Tracker on the UIG webpage