On this page you will find information about our customer training days as well as useful links to training resources.
Our training days
An extensive overview of
key processes, timescales
and validations for
> Training materials
If you require any further information, please contact email@example.com
- Annual Quantity
- Meter Point Reconciliation - e-learning
- Print friendly Meter Point Reconciliation - e-learning
- Must Read Process Guides
- SPA - e-learning
- Unidentified Gas (UIG)
- Urgent UNC Covid-19 Modifications - e-learning
- Urgent UNC Covid-19 Modifications - UK Link Communication Training - Questions and Answers
- June 2020 Change Training e-learning
- Customer Change Training XRN4850 Questions & Answers
Induction to gas – training materials
Find out more about our role at the heart of Great Britain's gas market.
How we are funded
An introduction to how we are funded and our Business Plan which outlines how we deliver day-to-day services as well as investment activities.
The History of Gas
The gas industry can seem quite complicated. Our new History of Gas video walks you through the formation of the gas industry and the major parties involved in supplying gas across the network.
The Gas Network
Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.
Find out more about how to become a registered Gas Trader or Shipper.
Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.
Supply Point Types
Gas is used differently across the country. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.
Xoserve Contact Services
Our Xoserve Contact Services infographic gives you an overview of the Contact Management Service (CMS), Data Enquiry Service (DES), our Business and the Xoserve Value Chain.
Invoicing discovery – training materials
Introduction to invoicing
Invoicing Overview for Shippers
This high-level overview to invoicing (for Shippers) and the information within was presented at the Invoicing Discovery Day held on 13th and 14th May 2020Last updated on 18 May 2020
Invoicing Discovery Day Questions and Answers
Questions and Answers sheet from the Invoicing Discovery Day held on 13th and 14th May 2020Last updated on 09 Jul 2020
Amendments and Adjustments
Amendment and Adjustment Components, Charge Types and FAQs
Amendment and Adjustment Components, Charge Types and FAQsLast updated on 24 May 2019
Capacity and Commodity
LDZ Capacity and Commodity
LDZ Capacity and Commodity Formula Year AQ/SOQ TimelineLast updated on 24 May 2019
DSC and Energy Balancing Credit Risk Management
DSC CDSP Invoicing Schedule and Validations
DSC CDSP Invoicing Schedule and Validations informationLast updated on 24 May 2019
Energy Balancing Credit Risk
Further Energy Balancing Credit Risk informationLast updated on 24 May 2019
NTS System Entry Capacity, NTS System Exit Capacity and Energy Balancing Invoice – FAQs and Validations
NTS Energy Balancing Invoicing questions and validationsLast updated on 24 May 2019
Non-Standard Sites – training materials
Non-Standard Sites Process Reference Guide – for Shippers
This presentation formed the basis of the education day on 2nd February 2018 and provides more information for Shippers on non-standard sites.Last updated on 11 Sep 2020
Non-Standard Sites Administration Processes Reference Guide – For Networks
This presentation provides additional information for Networks on non-standard sites.Last updated on 11 Sep 2020
Non-Standard Sites Process Reference Guide – for Agents
For an Allocation Agent appointed by the Shippers for a Sharing arrangement on a Shared Supply meter Point contractLast updated on 13 Jan 2019
Customer Expert Day CMS, Must Reads and Theft of GasLast updated on 07 Aug 2019
Customer Expert Day - Review of Gas Metering Arrangements (RGMA) for ShippersLast updated on 11 Aug 2020
RGMA Expert Day - 28th July 2020 FAQsLast updated on 11 Aug 2020
UIG Questions and AnswersLast updated on 10 Dec 2019
Customer Expert Day UIG PackLast updated on 10 Dec 2019
Customer Expert Day Unidentified Gas (UIG)Last updated on 12 Apr 2019
Unidentified Gas – Data Trees
Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.Last updated on 27 Dec 2018
Unidentified Gas – Education Pack
The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.Last updated on 26 Sep 2018
UIG Executive Summary
The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.Last updated on 01 Jan 2018
The UIG infographic is a comical introduction to UIG created to complement the executive summary provided, this document is targeted for an entry-level audience.Last updated on 01 Jan 2018
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