Training and Education

We hold training sessions
throughout the year
for all areas of the
gas industry,
from
induction days
to expert forums

 

View Calendar

View Training Catalogue

 

On this page you will find information about our customer training days as well as useful links to training resources.

Our Training Days

Induction
to Gas

For new industry
participants and those
who would like
a refresher.

Book now

 

Invoicing
Discovery

An overview of the
various invoicing concepts
and principles within
Britain's gas market.

Book now

 

Expert
Days

An open forum
Q&A session on a
range of gas industry
and market topics.

Book now

 


Training Catalogue

Our training catalogue provides information to help you locate and understand which training days and e-learning material will be beneficial for your training needs.

View Training Catalogue

 

If you require any further information, please contact box.xoserve.training2@xoserve.com

 


Training Materials

Throughout the year we design and deliver a range of e-learning and training materials to help aid your understanding of key industry topics and processes.

Click on the links below to see more information.

Annual Quantity (AQ)

AQ

View

 

Change

June 2020 Change

View

November 2020 Change

View

June 2021 Change

View

November 2021 Change FAQs

View

XRN5038 Awareness Training

View

XRN5341 Awareness Training

View

 

Class

Class

View

 

Gas Traders

Gas Traders

View

 

IGT Introduction

IGT Introductory Reference Guide

View

 

Induction to Gas

A series of short videos about the Gas Industry and other information

View

 

Information Exchange (IX)

IX

View

 

Invoicing

Shipper Invoicing

View

Shipper Invoicing - PDF Slide Version

View

Independent Gas Transporters Invoicing

View

 

Local Security Officer (LSO)

LSO

View

 

Meter Point Reconciliation

Meter Point Reconciliation

View

 

Meter Reads

Meter Reads

View

 

Must Read

Must Read

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Non-Standard Sites

Shipper Sites

View

Agents Sites

View

DNs & NG Sites

View

 

Performance Assurance Committee

Performance Assurance Committee (PAC)

View

 

Request for Adjustment (RFA)

RFA

View

 

Review of Gas Metering Arrangements (RGMA)

RGMA

View

 

Site Transfer Notification (STN)

STN

View

 

Supply Point Administration (SPA) 

SPA

View

SPA for IGTs

View

Theft of Gas (ToG) - for Shippers

View

Theft of Gas (ToG) - for Transporters

View

 

Termination

Termination

View

 

Unidentified Gas (UIG)

UIG

View

 

Urgent UNC Covid-19 Modifications

Urgent UNC CV19 Mods

View

 

Winter Annual Ratio (WAR) Bands and End User Categories (EUC)

WAR Bands and EUCs

View

 

 


Induction to Gas

 

About Xoserve

Find out more about our role at the heart of Great Britain's gas market.




The History of Gas

The gas industry can seem quite complicated. Our new History of Gas video walks you through the formation of the gas industry and the major parties involved in supplying gas across the network.


The Gas Network

Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.

Market Entry

Find out more about how to become a registered Gas Trader or Shipper.


Local Security Officers

Local Security Officers (LSOs) are nominated persons within an organisation who provide a single point of contact on UK Link security matters. They are responsible for the management and authorisation of all requests to add, amend or remove access to UK Link, Gemini, Xoserve Service Portal and the Contact Management Service within their organisation.

Industry Stakeholders

Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.

View

 

Supply Point Types

Gas is used differently across the country. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.

View

 


An Introduction to Gas Industry Processes

Many processes exist within the gas industry to ensure the right amount of gas gets to where it needs to be. Our Introductory Gas Industry Process booklet focusses on five key processes, all essential for operating the gas market.

View

 


Our Business and Value Chain

This infographic informs you of who our customers are, and the services we provide.

 

View

 


Xoserve Contact Services

Our Xoserve Contact Services infographic gives you a high level overview of two core services, the Contact Management Service (CMS) and Data Enquiry Service (DES).

 

View

 

Unidentified Gas 

Unidentified Gas – Data Trees

Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.

Last updated on 24 Feb 2021

Unidentified Gas – Education Pack

The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.

Last updated on 15 Jun 2021

UIG Executive Summary

The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.

Last updated on 08 Feb 2021

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