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User Administration Services
Our services can be determined in three stages:
- User Admission – helping New Customers enter the market smoothly
- User Change and Amendment – making contractual changes for Existing Customers
- Termination and Voluntary Discontinuance – managing the market exit process for all customers
Our Customer Life Cycle Team manages user administration services processes.
Charges and the CDSP Annual Charging Statement
Charges apply for the user admission process and the installation of Information Exchange (IX) equipment, which allow access to our systems and services.
The Central Data Service Provider (CDSP) Annual Charging Statement sets out the applicable charges for services provided under the Data Services Contract (DSC).
Appendix A of the contract covers:
- General Service Charges (Operations)
- Infrastructure Charges
- Changes Charges
- Summaries of Charges
Appendix B covers the charges for Specific Services under the DSC.
Please contact the Customer Life Cycle team for more information.
Business Continuity Management
If your business operations are suddenly or adversely affected, our Business Continuity Management (BCM) process will come into action. Events that could trigger BCM include:
- Premises being put out of action
- Major supply chain disruption
- Malicious data attack or interruption
If a major incident occurs and requires BCM involvement, contact the Customer Life Cycle Team. They will be able to notify all parties that need to know and monitor the situation until it is resolved.
Termination and Voluntary Discontinuance
There are two ways that shipper and trader users can exit the gas market:
- Voluntary Discontinuance
Once the relevant process has been completed, the shipper or trader will stop being a user under the UNC.
How to Exit the Market Through Voluntary Discontinuance
Voluntary Discontinuance is the controlled process from the UNC that must be completed to exit the gas market.
To exit the market, users must issue a Discontinuance Notice to the relevant transporter.
The user must also ensure that:
- All amounts payable or due have been paid in full
- That they are not the registered user of any supply point
- That there are no outstanding imbalances or reconciliations
All terms of the UNC relating to voluntary discontinuance are explained in the User Information Pack for Voluntary Discontinuance.
All obligations within Section 17 of the Data Services Contract (DSC) Terms and Conditions must also be satisfied.
For any further queries, contact our Customer Life Cycle Team.
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