Information Exchange (IX)

Necessary to use Gemini, Gemini Exit, Invoicing and Supply Point Administration and UK Link.

What are you looking for?

Log a Fault with our Service Desk Joint Office Diary Find My Supplier

The Information Exchange (IX) network is used to transfer User files between our systems.

Getting IX

Information Exchange (IX) is the communications system that lets Users work with each other. It is provided to all new Data Services Contract (DSC) and UK Link User Agreement (UUA) customers as part of the new customer User Administration Service.

Installation of IX is necessary to use:

  • Gemini
  • Invoicing and Supply Point Administration
  • UK Link

We are changing our network provider from Vodafone to Gamma. Visit the IX Refresh page for more information and the latest updates.

UK Link Network

The IX network is also known as:

  • Information Exchange
  • Information Exchange Network
  • UK Link Network
  • IXN

Transferring Files with IX

Before submitting test files on IX, please contact our Service Desk. This will let us ensure that test capability is available.

This File Transfer User Guide will show you how UK Link Users exchange files with Transporters using the IX network.

If you are ready to begin testing, please contact our Customer Care Team. 

Valid IX Locations

This list of IX site nodes, in a downloadable Excel spreadsheet, is a simple way for you to check the location you are sending to is valid before transferring IX files.

Please note: The information in the list:

  • is not confirmation about the correct way to transfer your Business-to-Business (B2B) Flow
  • is not a complete list of nodes available in the IX
  • only shows nodes that match the correct short codes in our system 

When using UK Link to transfer B2B files, both parties need to agree the correct method of information transfer before transfers begin. Agreement is needed to ensure correct solutions are used

Outages Affecting IX

View our System Outages information.

Please let us know if there are any planned outages within your organisation. This will allow us to:

  • Arrange the appropriate support
  • Reduce the volume of tickets raised
  • Issue any business critical files requiring your immediate attention

Please contact the Service Desk with any outage information:

IX Hardware

Accessing the IX network requires the installation of hardware. What hardware is installed depends upon what access is available to the engineers.

The IX Refresh page gives details of our move from Vodafone to Gamma.

If you would like to know more about IX hardware and installation, please contact the Customer Life Cycle Team.

 

Faults and Issues with IX Equipment

If you have any faults or issues after the network has been installed, just get in touch with our Service Desk:

Thank you for your feedback