Questions we get asked about
Information Exchange (IX)
If you can’t locate files that you’ve sent through or expect to receive through IX, please refer to our Missing Customer Files FAQs. These provide hints and tips to help you locate the files.
If you still can’t locate the files, you can raise a support request. When you log a ticket, you’ll need to complete and include the table on page 6 of the Missing Customer Files FAQs.
The IX has no maintenance window, however there may be issues or planned outages. This is when essential work and critical updates need to be processed.
You can check the current IX status on our System outages webpage.