Business plan

Our business planning process

Our business planning process is designed to assess our running costs and present an investment case for us to support the needs of the industry.

During this process, we engage with our customers at every stage for feedback on the investments we believe will deliver the greatest value.

A 6-stage process

The process is divided into six stages:

1. Principles and Approach – draft
2. Principles and Approach – final
3. Business Plan – draft 1
4. Business Plan – draft 2
5. Business Plan – draft 3
6. Business Plan – final

Collaboration and transparency

Our ‘Principles and Approach’ and ‘Business Plan’ documents are produced through working collaboratively and transparently with our customers.

This enables us to effectively meet the needs of the industry and deliver a superior customer experience.

Extensive engagement with customers

We engage extensively with customers using individual and constituency meetings, in addition to the DSC Contract and Change Management committees.

Customers’ feedback is then incorporated into the draft versions of the documents, which are then finalised at the end of the engagement process.

Principles and approach stages

At the beginning of the business planning process we share our principles and approach with customers for their input.

The ‘Principles and Approach’ document outlines the strategic direction and focus for our next business plan.

Business plan stages

Once our ‘Principles and Approach’ document has been finalised, we produce a draft version of our proposed business plan.

The draft version of the business plan is then shared with customers through a 2-way engagement process.

Our business plan goes through three sets of iterations with customers, before the final plan is approved and published.

Business planning for 2022

The publication of our Business Plan 2022 Principles and Approach marks the start of our process to engage customers on the strategic direction of Xoserve.

Our extensive engagement process ensures our customers have a say in the investments we believe will deliver the greatest value from April 2022 to March 2023.

Customer engagement timeline

The timeline below shows the consultation periods for each of the documents we produce for the business planning process for 2022.

Supplementary information 

Below are additional documents that have formed part of our 2022 Business Plan process.

Archive

Below is an archive of business plan documents from previous years.