Live updates

An overview of all the current known system issues and outages.

Planned outage - SiteMinder

Planned outage for SiteMinder on 22 May

Updated 20 May 3pm

There is a planned outage scheduled to SiteMinder on Sunday 22 May 2022 from 3am–7am. This outage is to update SiteMinder to the latest available supported version.

SiteMinder is a critical software component used in Gemini to authorize and authenticate user connections.

No action is required during this outage, but please be aware that all inbound and outbound Prisma files will be placed on hold. Once the outage has ended file flows will continue as normal.

In the event of a rollback, communications will be issued to system users.

 

Planned outages - EFT disaster recovery testing

Planned outages for EFT disaster recovery testing from 21–23 May

Updated 16 May 11am

There are planned outages scheduled for Enhanced File Transfer (EFT) for disaster recovery (DR) testing on the following dates:

  • Saturday 21 May 2022 at 5:15am – 5:50am
  • Sunday 22 May 2022 at 5:15am – 5:50am
  • Monday 23 May 2022 at 5:15am – 5:50am

No action is required during these outages, but please be aware that all inbound and outbound files will be placed on hold. Once the outages have ended file flows will continue as normal.

If rollback activities are required there will be additional outages from 6:15am–6:50am.

In the event of a rollback, communications will be issued to system users.

 

UK Link data discrepancy with Discovery API

UK Link data discrepancy with Discovery API – 27 January 2022

Updated 25 April 09:30

Background

An issue was discovered in January which, for a very small number of meter points (<0.1%), caused some data not to have been refreshed in line with changes being made in UK Link.
Please note that this does not affect any other service.

Progress and next steps

The issue which caused the data not to be refreshed was fixed on 3rd February so that all updates to live data in UK Link are now flowing into the tables that provide data to the API services.

We have completed the first phase of corrective activity to the historically impacted data, which has significantly improved the position on several tables, reducing the variation from UK Link to under 0.05% and now impacts only historic information.

The next (and final) phase of corrective activity will be to undertake a full refresh from UK Link to all tables. Due to the number of tables and volume of data this activity it is expected to take several weeks to complete.

We apologise for any inconvenience this issue caused.
Please get in touch with the Issue Management team if you require further support.

 

UIG allocation issues

There are currently no known UIG allocation issues. Any issues identified within D+5 closeout will be communicated here.

 

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