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Gemini Access Issue - RESOLVED

Updated: Monday 10 February 2025 22:45

Background

We experienced a technical issue affecting access to the Gemini service. Customers connecting via the internet-based Citrix URL were unable to access the service. The issue is related to a critical outage affecting our internet provider.

Progress and next steps

Our vendor has confirmed the issue is now resolved. Access to the Gemini service has been restored. We will remain in contact with our vendor to understand the full root cause of the issue. We apologise for any inconvenience this may have caused your organisation. 

Get in touch

If you have any questions or would like to discuss this issue further, please contact the Issue Management Team

 

 

UIG allocation issues 

There are currently the following allocation issues:

Updated: Monday 10 February 2025 09:30am

LDZ = WS; Gas Day = 05/02/2025; Status = Corrected within D+5 closeout

For information, historical issues relating to UIG Allocation are recorded in the UIG Allocation Issues Tracker on the UIG webpage

Related links

 

Need help?

You can report a technical issue or query by raising a support request through our help centre. 

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