WHO WE ARE
Xoserve is the Central Data Service Provider for Britain’s gas market. In this role we provide a comprehensive range of critically important services to gas suppliers, shippers and transporters. This enables the reliable, efficient operation of Britain’s competitive retail gas market to serve all customers large and small.
We understand the importance and value of engaging with the industry and our Customer Teams established over a number of years ensure that we maintain close contact with our customers.
In addition to regular operational meetings and industry forums, we advise and support the industry on major issues such as Project Nexus to agree medium to long term requirements.
The nature of our services demands that we have robust and responsive IT systems. We are constantly reviewing our IT estate and planning our Change Programme to ensure we retain our reputation for quality, security and reliability.
We work closely with the industry to develop and deliver requirements for the future whilst sustaining the delivery of existing services and facilitating the introduction of new ones.
Xoserve delivers a range of services to the gas industry as set out in the Data Services Contract (DSC) and the UK Link User Agreement (UUA). These services include managing, on average 4 million customer gas supplier switches and handling around a million data enquiries. It’s our responsibility to ensure that all users of the Gas Transporter networks are billed accurately. We invoice almost £4bn per annum on behalf of the Gas Transporters.