Planned outage for SiteMinder Planned outages for EFT disaster recovery testing UK Link data discrepancy with Discovery API

A to Z

Planned outage for SiteMinder Planned outages for EFT disaster recovery testing UK Link data discrepancy with Discovery API

About us
About Xoserve

Our role and customers

What we do, who we work with and how we're funded

Information for gas consumers

Advice for gas consumers and who to contact for help

Vision and strategy

Our vision for the future, strategic direction and objectives

Business plan

How we plan our budgets with customers, view our latest plan
Annual review

Get an update on our progress over the last financial year

Customer team

Our Customer Advocate and Customer Care teams

Supplying services to Xoserve

Become an approved supplier, submitting invoices, our code of conduct
Leadership team

Stephanie Ward

Chief Executive Officer

Dave Turpin

Head of Customer, Industry & Regulatory Affairs

Emma Smith

Head of Customer Change

James Spicer

Head of Finance and Support Services

Chris Dwyer

Head of Contract Management & Procurement
Careers

Why join Xoserve

Enthusiasm, ideas, ambition? Explore a career with us

Vacancies

View our latest vacancies
Products & services
Market entry/exit

Join/exit the gas market

Apply to participate in the gas market and the process for exiting
Data services

UK Link System

Connecting complex industry systems and accessing secure documents

Contact Management Service (CMS)

An online business-to-business service for managing contacts

Gemini System

A suite of online applications for managing the transport of gas

Data Discovery Platform (DDP)

Data visualisations for actionable insight
Data Enquiry Service (DES)

An online service for accessing details about supply meter points

Information Exchange (IX)

A secure means of exchanging files

SwitchStream

An online tool currently in development to make new switching easier

Gas APIs

API services available to a range of customers
Market participant data

Market Domain Data (MDD)

Understand the market participant process, download the MDD document

Energy Identification Codes (EIC)

Apply for your unique ID in the EU Internal Energy Market (IEM)
DSC support
Data Services Contracts (DSC)

DSC customer support

Update or make changes to your DSC contract, register or change your LSO

DSC extra services

Request specific or additional services under your DSC contract
Change
Gas change

How we manage change

How we facilitate industry change, funding, view ChMC Change Budget

Change forums

Information about change forums
Customer changes

Customer change register

View the progress of customer change proposals

Change packs

Consulting on customer and industry change

Submit a change proposal

The application process for submitting a customer Change Proposal

UK Link releases

View the previous and current changes we’re making to UK Link

Gemini changes overview

An overview of all the current Gemini changes
Investment change

Investment themes

View the industry investment themes outlined in our business plan
Key projects

Switching programme (CSS)

Our involvement in the delivery of Ofgem’s Central Switching Service

Our role in decarbonisation

How we're helping to facilitate the decarbonisation of gas

Retail Energy Code (REC) Change

Delivering faster switching for consumers under a new set of retail arrangements

Contact Management Service (CMS) rebuild project

Rebuilding our CMS platform to provide a better user experience for our customers
Decarbonisation
Decarbonising gas

Our role in decarbonisation

How we’re helping to facilitate the decarbonisation of gas

HyDeploy project

How we’re supporting this live demo of blended hydrogen and gas

Future Billing Methodology project

Industry consultation – closed in March 2022
News & updates
News and updates

News

The latest industry news from Xoserve

Events calendar

Manage your diary with our annual events calendar

Live updates

View the latest notifications and status of industry issues

System outages

Our systems maintenance windows and outages
Issues Register

View the status of issues raised by customers
Learning hub
Training and e-learning

Introduction to gas

How the gas industry works

Training sessions

Book an interactive training session

E-learning materials

Learn in your own time with our online e-learning
Product e-learning

Gemini e-learning

Get the best from Gemini with this range of e-learning materials

DDP Shippers e-learning

Make the most of DDP with this e-learning for Shippers

DDP Networks e-learning

Make the most of DDP with this e-learning for Network Operators

Information Exchange (IX) e-learning

E-learning explaining how to set up and use IX
Help centre
Invoices

Invoice type, charges & VAT

Check your invoice with our charging statement documents

File types and formats

Get help with understanding the file formats in your invoice

Supporting information files

How we use level 1 and 2 files to validate your invoice
Supply points & metering

Submitting Reads

How to submit reads, understand rejections and replacing a reading

Supply Point Administration (SPA)

Get help with SPA tasks for Shippers, Suppliers, IGTs and DNOs

Annual Quantity (AQ)

Find out your site’s AQ, how AQ is calculated, AQ correction process

M Number Creation

How to create an M Number (MPRN) for a live supply point

Non-Standard Sites

Submission templates and response files for unique gas sites
Demand Attribution

Demand Estimation

Demand Estimation parameters and the timetable for producing them

NDM Nominations and Allocations

How we calculate NDM demand and the NDM Nomination Accuracy Report

Unidentified Gas (UIG)

How it’s calculated and shared out, National UIG charts
Support

Raise a support request

Have a process query or technical issue?

Check an existing support request

Find out the status of an existing support request

Supplier and Shipper failure

Information for Suppliers, Shippers and consumers in response to recent market events

Contact

Address and directions

Our office address and directions

Make a complaint

Please get in touch so we can help resolve your issue

Xoserve is the Central Data Service Provider for Britain’s gas market

Discover more

Our role in decarbonisation

Developing the processes and systems to support the decarbonisation journey.

Discover more

Future Billing Methodology

An energy innovation project exploring how to maximise the amount of ‘green gases’ that can be carried in the network.

Discover more

HyDeploy project

We're supporting the HyDeploy project to demonstrate that the gas network can carry a blend of hydrogen.

Discover more

Latest news

23 May 2022
Future Billing Methodology project – final recommendations
20 May 2022
Gemini single sign-on (SSO) – implementation 29 May
03 May 2022
New SoLR customer charge type

More news

Calendar of events

24 May 2022
IGT Constituency Call
02 Jun 2022
DN Constituency Meeting
10 Jun 2022
CMS Rebuild Customer Focus Group

All events

Featured

Business Plan 2022

Working with customers to plan our spending for 2022.

Find out more

Customer Change

All Customer Change in one location.

Customer change register

Help and support

Have a process query or technical issue?

Raise a support request

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