Our Vision and Strategy

We put our customers first.

"We believe in radically simplifying the Energy Market through maintaining and leveraging industry assets for the benefit of all"

Our Strategy

We believe that we have a responsibility to do all we can to not burden energy consumers with additional costs, but to allow them to realise fully the benefits of the significant investment in industry assets that they have funded previously.

We have created the Xoserve Strategy House to bring together our Vision and Strategic Objectives.

The Strategy House is supported by a foundation and pillars, which represent individual Strategic Objectives. Everything we do as an organisation is connected to the pillars, which in turn support the delivery of our Vision.

Our Strategic Objectives

Customer Centric - From Reliability to Trust

We think outside-in, seeking first to understand our customers and then to be understood. We have empathy for our customers’ diverse businesses and we proactively go the extra mile.

We listen carefully to feedback in order to provide better and more efficient services, and we seek to build advocacy through every interaction.

Data Driven - From Stewardship to Value Creation

We protect the integrity and security of our customers’ data at all times and we are clear on the value of our custodianship of industry data. We use data to create insight, to drive operational excellence and to support decision making.

We make data available to provide valuable management information to our customers, in order to help them manage their businesses.

Change Leading - From Consistency to Certainty

We bring requirements to life, creating options and working with customers to understand the cost/benefit analysis. We help customers to understand the risk of any change and to develop strategies to mitigate risks.

We consistently deliver robust customer solutions that are on time and provide excellent value for money. We set a high bar for support documentation and training material. We produce great management information, clearly communicating a single version of the truth.

Operationally Excellent - From Necessity to Choice

We maintain reliable, high-quality data management services and systems. We always deliver against contractual obligations and key performance indicators.

We continuously improve our systems, processes and data, using the latest automation and lean techniques to drive efficiencies. We protect our customers’ data and our ability to operate, by focusing on security, assurance and risk management.

People Powered - From Learning to Leading

We are committed to building better people, who are motivating to work with and for. We invest in developing our people to become more effective through carefully selected training programs.

We share a common understanding of what good looks like and we operate in an agile way, with greater engagement which reaches into all levels our business.

Responsible Business - From Assurance to Confidence

We behave commercially and where appropriate, ensure best value for money. We embrace truly independent assurance of our work and we build supplier partnerships that add value sustainably over time.

We are passionate about ensuring the safety of our employees at all times. We take our social responsibility seriously and support our people in engaging with and contributing to the local community.

Our Business Plan and Annual Report

Business Plan 2019 Principles and Approach

2019 Business Plan – Principles and Approach

We sought our customers' views on the principles and approach we followed while developing our 2019 Business Plan.

Last updated on 12 Jun 2018

2019 Business Plan Principles and Approach Consultation – Customer Feedback Report

We reflected on the feedback we received to our Principles and Approach consultation and provided a summary of the actions we intended to take as a result.

Last updated on 16 Jul 2018

Draft Business Plan 2019 Consultation

2019 Draft Business Plan Consultation Document

This consultation document was the second phase of work to seek customers’ views on our 2019 Business Plan.

Last updated on 27 Dec 2018

2019 Draft Business Plan Consultation – Customer Feedback Report

We reflected on the feedback we received to our 2019 Draft Business Plan consultation and provided a summary of the actions we intended to take as a result.

Last updated on 26 Nov 2018

Updates to Draft Business Plan

Consultation on Updates to Draft Business Plan

The updates to the Draft Business Plan outlined the amendments we made to the Plan’s financial forecasts. We asked for feedback before finalising the Plan and seeking Board approval.

Last updated on 27 Dec 2018

2019 Updates to Draft Business Plan Consultation – Customer Feedback Report

We reflected on the feedback we received to our 2019 Updates to Draft Business Plan consultation.

Last updated on 14 Dec 2018

Annual Report

Xoserve 2017-18 Annual Report

Our 2017/18 Annual Report looked back at look back at our business and financial performance for 2017/18, and looked forward to the organisation that we want to become at the heart of a rapidly changing energy market.

Last updated on 30 Jul 2018

Business Plan 2019 - Customer Webcast

Click on the arrows below on the left-hand side to access the webcasts. 

2019 Draft Business Plan Consultation Webcast Video - 11th October

Recording of the live webcast on 11th October which provided an overview of the 2019 Draft Business Plan. Presenters were Sian Jones, Martin Baker, Dave Turpin and Imran Sangra.

Please note this link will take you to an external website that Xoserve is not responsible for.

2019 Draft Business Plan Consultation Customer Webcast Video - 11th October 2018

Visit

2019 Draft Business Plan Consultation Customer - Webcast 11th October 2018

Presentation slides from the webcast on 11th October which provided an overview of the 2019 Draft Business Plan. Presenters were Sian Jones, Martin Baker, Dave Turpin and Imran Sangra.

Last updated on 11 Oct 2018

2019 Draft Business Plan Consultation – Webcast Questions and Answers 11th Oct 2018

Capture of the questions asked and answers provided during the 2019 Draft Business Plan consultation on 11th October.

Last updated on 17 Oct 2018
2019 Draft Business Plan Consultation Webcast Video - 30th November

Recording of the live webcast on 30th November which provided an overview of the 2019 Updates to Draft Business Plan. Presenters were Ranjit Patel, Martin Baker, Dave Turpin and Imran Sangra.

Please note this link will take you to an external website that Xoserve is not responsible for.

2019 Draft Business Plan Consultation Customer Webcast Video - 30th November

Visit

2019 Updates to Draft Business Plan Consultation – Customer Webcast 30th November 2018

Presentation slides from the webcast on 30th November which provided an overview of the 2019 Updates to Draft Business Plan. Presenters were Ranjit Patel, Martin Baker, Dave Turpin and Imran Sangra.

Last updated on 30 Nov 2018

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