Image of back arrow Back to filtered results

XRN 4626
Provision of an alternative Consumer Enquiry Service (Mnumber) - PHASE TWO Non-Web Portal Implementation

Last Updated
17 Jan 2019
Release Type
Implementation Date
01 Jul 2019
Proposer Xoserve Impacted DSC service area


Not applicable

Customer Change Team Leader


Currently, Xoserve operates a telephone service which consumers call to find out the MPRN and Gas Supplier for their property, or a property which they’re moving into. This CR is to assess options and provide an alternative service for Mnumber and GT ID which can be expanded to Electricity MPAN in the future. Benefits of an alternative service will result in reduced running costs for our customers and an improved experience for consumers who use the service. Changing the service will require significant stakeholder engagement with Networks, iGT’s and Shippers.

Impacted Customer Types

  • Consumer


Document title Last updated Type
CCR for XRN4626.3 - MNumber Portal Enhancements 14/Aug/2019 PDF
XRN 4626.2 17/Jan/2019 PDF


Initial Review
Solution Consultation
Awaiting Delivery
In Delivery

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: and we'll get back on the same day between the hours of 9:00am to 4:30pm.