|12 Jan 2021
15 Jan 2021
|Impacted DSC service area
Service Area 24
Additional Service Request or Third Party Request
|Customer Change Team Leader
This Change looks to grant access to non-domestic data via the DES and API to Third Party Intermediaries and Price Comparison Websites.
Lack of transparency of the central data means that issues or objections with a transfer are often not noticed until too late which can result in transfer delays, customers paying penalties and /or out of contract rates or not getting the contract they signed up to. Suppliers lose out if they have purchased the energy and have to sell it back to the market or if there is a delay to their contract starting. To try and compensate for lack of transparency, TPI/PCW has to continually communicate with multiple suppliers and the end customers to try to find out if there are any problems and it’s often difficult to ascertain what is going on in a timely manner. This is a drawn out inefficient process that causes long delays in identifying objections and causes an admin burden on all parties as well as a poor customer experience.
Impacted Customer Types
|CCR for 5206
|XRN5206 - High Level Solution Option Assessment v1.0
|XRN5206 - CP