|
Last Updated
|
15 Aug 2022 |
Status
|
Withdrawn
|
|
Release Type
|
Ad-hoc |
Implementation Date
|
TBC
|
| Proposer | Xoserve | Impacted DSC service area |
N/A Not applicable |
| Customer Change Team Leader | uklink@xoserve.com |
Summary
This CP has been withdrawn and all information transferred to XRN5556
The Contact Management System (CMS) is a dated tool at the end of support, the processes managed within are a source of frustration for customers. There is a desire to rebuild the system and processes rather than replace.
This will be a large scale change project that impacts all customers. The scale of opportunity is not yet fully known but the rebuild is targeted to improve quality, delivery and customer effort. The Project Team have commenced Capture under the Change Request XRN5234, this included numerous requirement gathering sessions with customers to understand their requirements and view points.
This page has been created as a parent page for XRN's delivered via CMS or Detailed Design Change Packs for CMS that use the DSC Change Pack mechanism.
Impacted Customer Types
- GT
- IGT
- NGT
- Shipper
- DNO
Documents
| Document title | Comment | Last updated | CHMC outcome |
|---|---|---|---|
| Change Proposal | Approved | 07/04/2021 | No approval needed |
| Initial Review | N/A | N/A | N/A |
| High Level Solution Options | N/A | N/A | N/A |
| Solution Review | N/A | N/A | N/A |
|
Approved Approved |
15/08/2022 15/08/2022 |
Approved at ChMC 10/08/2022 Approved at ChMC 10/08/2022 |
|
| Evaluation Quotation Reports (EQR) | N/A | N/A | N/A |
| Business Evaluation Reports (BER) | N/A | N/A | N/A |
| Change Completion Reports (CCR) | N/A | N/A | N/A |
Related Information
Timeline
Contact the Change Team
Need to get in touch with a member of the Change Team?
You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.