XRN 5994
Emergency Contact Validation Service

Summary

DNs want the CDSP to provide a new, centralised Emergency Contact Validation Service to improve the quality of, and confidence in, the EMR data held on CDSP systems.

This change will create a new DSC Service that incorporates the following elements:

Datasets:

·       Early April-26 the CDSP will ask the DNs to confirm their specific requirements and then collate individual LDZ datasets;

·       DNs will validate and confirm datasets by end of April-26;

·       The supply meter points included in this exercise will predominantly be the top 200 sites in each LDZ (by AQ);

·       A top-up’ of sites just outside of the top 200 may be required to ensure each LDZ has 200 sites;

·       All 13 LDZs will be included in the exercise;

EMR Contacts, Call Handling and Validation:

·       Call handling exercise is anticipated to be held May-August26;

·       The CDSP will ring the emergency contacts (ECs) (up to five) for each site and determine whether the details are PASS or FAIL;

·       Calls will be scripted in line with current DN scripts;

·       A reason for a PASS or FAIL result must be logged.  

·       Whether sufficient emergency contacts are recorded should also be noted.  (UNC TPD Q 2.3.2).

·       Initial delivery of the call handling service is expected to occur between May-Aug 2026 and then annually thereafter.

CDSP Management Reporting:

·       Interim reporting will be conducted at the end of each month during the call handling period. ie. May, June, July & August;

·       Reports will be sent to relevant DNs and Shippers;

·       If Shippers send in updated ECs between reports, this will be recorded against the EC;

·       Reporting is timed ahead of planned NEC/DNs industry exercise to test emergency response procedures which is usually conducted in October;

·       Follow-up reports will be run quarterly at end of November26 and February27.

Out of scope:

o   DN obtained emergency contact data not held in UK Link;

o   Provision of reports to DESNEZ or Ofgem.