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What happens next?
- Xoserve will aim to resolve your complaint within a few days.
- More complex complaints that require input from multiple industry parties may take longer to investigate and resolve.
- Xoserve will get back to you with a verbal or written response within five working days, either to let you know we've fixed the problem or that we are investigating further.
- You'll be given the name and contact details of the person who is managing your complaint
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