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RESOLVED - Service Desk Telephony Issues

Background

This morning we experienced an issue affecting our Service Desk telephony service, preventing customers from logging issues through our telephone support line. Other support channels remained available.

Progress and next steps

The issue has now been resolved. Customers are now able to contact the Service Desk via the usual telephone number.

We apologise for any inconvenience caused while the issue was ongoing. A root cause investigation is in progress to understand the cause and identify any preventative actions required.

There are no known UIG allocation issues within D+5 closeout window.

Updated: N/A

Any UIG allocation issues identified within D+5 closeout will be communicated here.

For information, historical issues relating to UIG Allocation are recorded in the UIG Allocation Issues Tracker on the UIG webpage