11 September 2020

Today we've published the first draft of our 2021 Business Plan (BP21). This document sets out our budget for the financial year commencing 1st April 2021 and provides our forecasts for the following two financial years. We welcome our customers’ views on this draft plan.

The draft plan builds on our BP21 Principles and Approach document where we set out our approach to developing BP21 and the key issues that we need to consider, incorporating customer feedback to date and detailing our planned investment activity and financial planning.

We are now seeking customers’ views before finalising the Plan later this year.

The draft plan has been added to the agenda to be discussed at the September Contract Management Committee on Wednesday 16th September and the October Change Management Committee on Wednesday 7th October.

What happens next?

A consultation on the draft Plan has been launched today and will run until Friday 16th October. Details of how you can provide your feedback can be found in the plan. Please send your consultation responses to CustomerExperience@xoserve.com.

We will use this feedback to update the Business Plan and publish a document collating feedback and responses received from our customers, in addition to version two of our Draft Business Plan on Friday 30th October.


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