We've published the second draft of our Business Plan for 2027-30 (BP27)

BP27 Draft 2 builds on Customer feedback received during Draft 1 consultation and we have made several enhancements to this draft, including: 

• Greater transparency and traceability of how Customer feedback has been considered  
• Additional context on Cost Allocation, Digitalisation and Future Transformation
• A detailed update on Project Juno 
• A BPIR Assurance Report 

BP27 Draft 2 Webinar 

Our BP27 Draft 2 Webinar will take place on 23 November 2026 11:00-12:00. During this engagement session, we will: 

• Outline the key changes between Draft 1 and Draft 2 
• Share the latest updates on Project Juno 
• Hear from PwC on the BPIR assurance work undertaken
• Give Customers the opportunity to ask questions and provide feedback directly to the team 

Materials from this webinar will be added to our BP portal engagement page shortly after the session. 

Share your views 

This publication marks the start of our Draft 2 consultation period, which closes on Friday 27 November 2026. 

We encourage all stakeholders to review the plan and share their feedback to help inform the final Business Plan version.

Visit BP Portal

We look forward to collaborating with you soon.

If you have any thoughts or questions on any of the above please email us at business.planning@xoserve.com.