Change Proposal Details

Image of back arrow Back to filtered results

Notification of Customer Contact Details to Transporters

Last Updated
15
May
2020
Reference Number
XRN 4850
Proposer
Wales & West Utilities
Customer Change Team Lead
uklink@xoserve.com
Release Type
Major
Origination Date
18
Feb
2019
Implementation Date
27
Jun
2020
Impacted DSC Service Area
Service Area 16
Provision of Supply Point Information Services and Other Services Required to be Provided Under Condition of the GT Licence
Status
Current

Summary

This Change is in scope of June 2020 Release.

This change has two elements and ultimately aims to improve communications with end consumers during planned and unplanned gas supply disruptions.  

The first element involves the implementation of a process by which customer contact details will be provided to the CDSP by Suppliers. The process will be developed by a SPAA working group set up to progress SPAA SCP 443 – Notification of customer contact telephone numbers to Transporters.

The process of getting the customer contact details could involve Shippers and be via the IX within a UK Link file format(s).  Please note, other solutions are also possible.

The second element of the change involves the provision of a web portal to allow GDNs and IGTs to send messages to selected customers.

Impacted Customer Types

  • IGT
  • Shipper
  • DNO

Documents

Document title Last updated Type
XRN4850 CP 15/May/2020 PDF
XRN4850 - HLSO 12/Jul/2019 PDF

Timeline

Initial Review
Capture
Solution Consultation
Awaiting Delivery
In Delivery
Implemented

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.