Questions we get asked about
UK Link
To reset your password please click on the blue "Forgot your password?" link on the right hand side of the Xoserve Services Portal log-on screen.
You’ll need to contact your Local Security Officer (LSO) who will be able to identify your User ID and if necessary reset your password.
If you don’t know who your LSO is, please raise a support request.
We would suggest that the Meter Read Frequency (MRF) is populated for all class requests as follows:
Class 1 –populate as Daily
Class 2 – populate as Daily
Class 3 – field should be populated as Monthly
Class 4 – field becomes mandatory – we must have the proposed meter read frequency provided to us in the file. This could be A (annually), 6 (six monthly) or M (monthly).
Validation will be performed based on the Annual Quantity (AQ) roll value – where the AQ is above 293,000 kWh, this is mandatory as M. Where the AQ is below 293,000 kwh if there is an AMR fitted and/or the DCC service flag is A, this is also mandatory as M.