6 July 2020

To support the development of our 2021 Business Plan (BP21), we recently shared with you our Draft Principles and Approach and opened a period of consultation – this has now closed.

This document marked the start of our annual process to engage you in the strategic direction of our business, and specifically seek feedback on the investments we believe will deliver the greatest value during the period April 2021 to March 2024.

Through our Draft Principles and Approach document, we have been delighted to be able to share with you the context and thinking behind the development of our 2021 Business Plan.

What happens next?

An update will be provided at the July Contract Management Committee on the main themes highlighted during the consultation. We will also share with you the timetable for future engagements during the Business Planning process.

In the meantime, if you have any questions please contact your Customer Advocate, or email CustomerExperience@xoserve.com.

Do you want to know more about our Business Planning Process?

Watch our Chief Customer Officer, Andrew Szabo explain how our annual Business Planning Process helps support your needs and those of the Gas Industry.

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