29 October 2021

We’re pleased to share the second draft of our 2022 Business Plan. This document builds on the first draft which we shared in September and sets out our strategic priorities and budget for the financial year commencing April 2022 along with our forecasts for the following two financial years. It also highlights the adjustments we have made in response to the feedback we received from you.

Please note: this document was updated on 04/11/21 to amend an error in Figure 07. 

Customer Consultation 

We’re keen to hear our customers’ views on this second draft. To arrange a one to one session to discuss, or if you have any questions about this second draft, or would like to know more about how we’re developing our plan, please speak to your Customer Advocate or email customerexperience@xoserve.com.

The consultation is open from Friday 29th October to Friday 19th November 2021.

Our responses to our customers’ feedback and views on our first draft will be posted on our Business Plan page next week.

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