User Administration Services (UAS)

User Admission, Changes and Amendments and Exiting the Market.

User Administration looks after new to gas customers and daily admin for existing customers.

User Administration Services

Our User Administration Services (UAS) cover the entry of New Customers into the gas market and any administrative work necessary to change or update contract details for Existing Customers.

Our services can be determined in three stages:

Our Customer Life Cycle Team manages user administration services processes.

Charges and the CDSP Annual Charging Statement

Charges apply for the user admission process and the installation of Information Exchange (IX) equipment, which allow access to our systems and services.

The Central Data Service Provider (CDSP) Annual Charging Statement sets out the applicable charges for services provided under the Data Services Contract (DSC).

Appendix A of the contract covers:

  • General Service Charges (Operations)
  • Infrastructure Charges
  • Changes Charges
  • Summaries of Charges

Appendix B covers the charges for Specific Services under the DSC.

Please contact the Customer Life Cycle team for more information.

Business Continuity Management

If your business operations are suddenly or adversely affected, our Business Continuity Management (BCM) process will come into action. Events that could trigger BCM include:

  • Premises being put out of action
  • Major supply chain disruption
  • Malicious data attack or interruption

If a major incident occurs and requires BCM involvement, contact the Customer Life Cycle Team. They will be able to notify all parties that need to know and monitor the situation until it is resolved.

Termination and Voluntary Discontinuance

There are two ways that shipper and trader users can exit the gas market:

  • Termination
  • Voluntary Discontinuance

Once the relevant process has been completed, the shipper or trader will stop being a user under the UNC.

How to Exit the Market Through Voluntary Discontinuance

Voluntary Discontinuance is the controlled process from the UNC that must be completed to exit the gas market.

To exit the market, users must issue a Discontinuance Notice to the relevant transporter.

The user must also ensure that:

  • All amounts payable or due have been paid in full
  • That they are not the registered user of any supply point
  • That there are no outstanding imbalances or reconciliations

All terms of the UNC relating to voluntary discontinuance are explained in the User Information Pack for Voluntary Discontinuance.

All obligations within Section 17 of the Data Services Contract (DSC) Terms and Conditions must also be satisfied.

For any further queries, contact our Customer Life Cycle Team.

Thank you for your feedback

Xoserve