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Clear
A to Z
About us
Our Vision and Strategy
What We Do
Who We Work With
Our Exec Team
Sian Jones – Chief Executive Officer
Ranjit Patel – Chief Strategy Officer
Sandra Simpson – Chief People Officer
Vicky Palmer – Company Secretary
Clive Nicholas – Chief Commercial Officer
Lee Foster – Chief Technology Officer
Andrew Szabo – Chief Customer Officer
Accreditations and Memberships
Corporate Responsibility
Careers
Latest Vacancies
Governance
Accessing Our Services
Supplying services to Xoserve
Your Customer Team
Services
Join the Gas Market
User Administration Services
UAS for Existing Customers
Local Issuing Office
Issue Management
Annual Quantity (AQ)
Amendment Invoice
Unidentified Gas (UIG)
Industry Reference Values
Specific Services
Demand Estimation
Gas Demand Research
Non-Standard Sites
Data Discovery Platform
Training and Education
Commercial Sales
Gas API Services
M Number Creation
Operations
SwitchStream
Systems
System Outages
UK Link
UK Link Information Library
Contact Management Service
Contact Management Service (CMS) Rebuild Project
Data Enquiry Service
Gemini
Gemini Training and Understanding
Gemini Contingencies
Information Exchange (IX)
Extranet Secured Sites
Change
Change Proposals
Submit a Change Proposal
Change Packs
DSC Delivery Sub-Group
Switching Programme
Switching Programme Consequential Change Market Trials
Gemini Changes
Retrospective Data Updates
UK Link Releases
UK Link – Minor Releases
UK Link Release – November 2020
UK Link Release – June 2021
Our Change Programmes
Resources
Switching gas supplier
Help and support
Home
Customer Feedback Survey
We are always working to drive improvements to our customer experience
Your feedback is important to us, so we’d love to hear what’s working and how we can do better
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Xoserve systems and products
Xoserve services
Xoserve people and our customer services
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UK Link
Gemini
DES (Data Enquiry Service)
CMS (Contact Management Service)
Gas API’s
SwitchStream
IX Information Exchange
DDP (Data Discovery Platform)
Xoserve services portal – www.xoserveservices.com
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Customer onboarding
Supply point administration (SPA)
Meter reads
Review of gas metering arrangements (RGMA)
Invoicing
Annual quantity (AQ)
Non-standard sites
Change
Training
Consumer switching
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Did we meet your expectations?
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Please let us know what we did well or what we could improve
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