Business plan

Discover how we engage with our customers to plan our budgets and spending for the next financial year.

On page contents

Our business planning process
Get involved
Business planning for 2022
Customer engagement timeline 2021
Business Plan 2022 documents
Supplementary information
Archive


Our business planning process

Our business planning process is designed to assess our running costs and present an investment case for us to support the needs of the industry.

During this process, we engage with our customers at every stage for feedback on the investments we believe will deliver the greatest value.

A 6-stage process

The process is divided into six stages:

  1. Principles and Approach – draft
  2. Principles and Approach – final
  3. Business Plan – draft 1
  4. Business Plan – draft 2
  5. Business Plan – draft 3
  6. Business Plan – final

Collaboration and transparency

Our ‘Principles and Approach’ and ‘Business Plan’ documents are produced through working collaboratively and transparently with our customers.

This enables us to effectively meet the needs of the industry and deliver a superior customer experience.

Extensive engagement with customers

We engage extensively with customers using individual and constituency meetings, in addition to the DSC Contract and Change Management committees.

Customers’ feedback is then incorporated into the draft versions of the documents, which are then finalised at the end of the engagement process.

Principles and approach stages

At the beginning of the business planning process we share our principles and approach with customers for their input.

The ‘Principles and Approach’ document outlines the strategic direction and focus for our next business plan.

Business plan stages

Once our ‘Principles and Approach’ document has been finalised, we produce a draft version of our proposed business plan.

The draft version of the business plan is then shared with customers through a 2-way engagement process.

Our business plan goes through three sets of iterations with customers, before the final plan is approved and published.


Get involved in the business planning process

We encourage all our customers to give feedback on our business plans.

You can download the latest version of our business planning documents below and email us your feedback.

Alternatively, you can contact your Customer Advocate for more information and support.

Email feedback


Business planning for 2022

The publication of our Business Plan 2022 Principles and Approach marks the start of our process to engage customers on the strategic direction of Xoserve.

Our extensive engagement process ensures our customers have a say in the investments we believe will deliver the greatest value from April 2022 to March 2023.

Customer engagement timeline 2021

The timeline below shows the consultation periods for each of the documents we produce for the business planning process for 2022.


Business Plan 2022 documents

Below are the business planning documents for our 2022 Business Plan.

Business Plan 2022 - First Draft (singles)

Last updated on 17 Sep 2021

Business Plan 2022 - First Draft (spreads)

Last updated on 17 Sep 2021

Business Plan 2022 - Principles and Approach - Feedback and Responses

Last updated on 13 Sep 2021

Business Plan 2022 Principles and Approach - Final Version (singles)

Last updated on 30 Jul 2021

Business Plan 2022 Principles and Approach - Final Version (spreads)

Last updated on 30 Jul 2021

Business Plan 2022 Principles and Approach - Draft Version (Singles)

Last updated on 28 Jun 2021

Business Plan 2022 Principles and Approach - Draft Version (Spreads)

Last updated on 28 Jun 2021


Supplementary information

Below are additional documents that have formed part of our 2022 Business Plan process.

Ofgem letter to Xoserve - April 2021

Last updated on 22 Oct 2021

Xoserve reply to Ofgem - April 2021

Last updated on 22 Oct 2021

Business Plan 2022 Principles and Approach Response - Centrica

Last updated on 14 Sep 2021

Business Plan 2022 Principles and Approach Response - EON

Last updated on 14 Sep 2021

Business Plan 2022 Principles and Approach Response - NGN

Last updated on 14 Sep 2021

Business Plan 2022 Principles and Approach Response - BUUK

Last updated on 14 Sep 2021


Archive

Below is an archive of business plan documents from 2019-2021.

Business Plan 2021 - Final Version

View document (updated 29th January 2021)

 

Business Plan 2021 - Final Draft

View document (updated 4th December 2020)

 

Business Plan 2021 - Draft Version 2 and Final Draft Differences

View document (updated 4th December 2020)

 

Business Plan 2021 - Draft Version 2 - Q&A

View document (updated 4th December 2020)

 

Business Plan 2021 - Draft Version 2 - Addendum

View document (updated 18th November 2020)

 

Business Plan 2021 - Draft Version 2

View document (updated 30th October 2020)

 

Business Plan 2021 - Draft Version 1 - Consultation Response

View document (updated 30th October 2020)

 

Business Plan 2021 - Draft Version 1

View document (updated 11th September 2020)

 

Business Plan 2021 - Principles and Approach - Final Version

View document (updated 31st July 2020)

 

Business Plan 2021 - Principles and Approach - Draft Version

View document (updated 19th June 2020)

Business Plan 2020 - Final Version

View document (updated 31st January 2020)

 

Business Plan 2020 - Final Draft

View document (updated 6th December 2019)

 

Business Plan 2020 - Draft Version 2 - Consultation Response

View document (updated 20th November 2019)

 

Business Plan 2020 - Draft Version 2

View document (updated 28th October 2019)

 

Business Plan 2020 - Draft Version 1 - Consultation Response

View document (updated 18th October 2019)

 

Business Plan 2020 - Draft Version 1

View document (updated 11th September 2019)

 

Business Plan 2020 - Principles and Approach - Final Version

View document (updated 28th August 2019)

 

Business Plan 2020 - Principles and Approach - Draft Version

View document (updated 10th July 2019)

Business Plan 2019 - Final Document

View document (updated 1st March 2019)


Business Plan 2019 - Updates to Draft Business Plan Consultation – Customer Feedback Report

View document


Business Plan 2019 - Consultation on Updates to Draft Business Plan

View document


Business Plan 2019 - Draft Business Plan Consultation - Customer Feedback Report

View document


Business Plan 2019 - Draft Business Plan Consultation Document

View document


Business Plan 2019 - Principles and Approach Consultation - Customer Feedback Report

View document


Business Plan 2019 - Principles and Approach

View document

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