Change Proposal Details

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Removing Duplicate Address Update Validation for IGT Supply Meter Points via Contact Management Service (CMS)

Last Updated
23
Dec
2019
Reference Number
XRN 4888
Proposer
BU UK
Customer Change Team Lead
uklink@xoserve.com
Release Type
Major
Origination Date
06
Mar
2019
Implementation Date
27
Jun
2020
Impacted DSC Service Area
Service Area 2
Provide Query Management
Status
Current

Summary

This Change is in scope of June 2020 Release.

The current duplicate address validation performed within Contact Management Service (CMS) was not designed with a full understanding of IGT address management processes, particularly those associated to the new housing development market. As such, CMS restricts IGTs in their ability to keep IGT Supply Meter Point address data up to date in line with changes that are made to plans on new housing developments.

IGTs are therefore seeking to remove the duplicate validations performed on address updates, in order to ensure address changes to IGT Supply Meter Points can be made within UK Link systems, as and when housing development plans are updated.

As part of this change enduring reports and management information (MI) will need to be developed and implemented. Reports will need to provide detail of the address amendments that have resulted in a duplicate addresses being created in UK Link systems. Reports are proposed to be issued to IGTs, who in turn will be responsible to investigate and take the relevant course of action.

 

Impacted Customer Types

  • IGT
  • Shipper
  • DNO

Documents

Document title Last updated Type
XRN4888 CP 06/Mar/2019 PDF

Timeline

Initial Review
Capture
Solution Consultation
Awaiting Delivery
In Delivery
Implemented

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.