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Treatment of Priority Service Register Data and Contact Details on a Change of Supplier Event

Last Updated
15
May
2020
Reference Number
XRN 4899
Proposer
Xoserve
Customer Change Team Lead
ukink@xoserve.com
Release Type
Major
Origination Date
14
Oct
2019
Implementation Date
07
Nov
2020
Impacted DSC Service Area
Service Area 1
Manage Supply Point Registration
Status
Implemented

Summary

Currently, Priority Consumer Data SHOULD[1] be deleted when a Supply Meter Point goes through a Change of Shipper event (for the avoidance of doubt that this is Contact Details (e.g. data of the nature within S66; S67) and Priority Service Data (e.g. data of the nature within S83; S84 – Medical Conditions / Alternative Contact Details) and ‘Premises_Customer_Name’ and ‘Shippers_Customer_Name’.  The deletion of such data does not occur when there is a Change of Supplier.

Priority Consumer Data is to be deleted at a Change of Supplier Event as the Supplier is responsible for the acquisition - from the end consumer - and maintenance of this information in SAP ISU - via flows to the Shipper, which then send them to the CDSP. In short, the Shipper only passes this information from the Supplier to the CDSP. Failure to delete at a Change of Supplier flow means that the CDSP may pass this data inadvertently to the Supplier who did not provide it.  At the moment it is considered that other controls prevent this being provided.

Secondly, the CDSP is not entitled to retain access to PSR data after the supplier leaves the site and needs to ensure this data is deleted.

 

This Change is in scope of November 2020 Release, information about this Release can be found here.

Impacted Customer Types

  • Shipper

Timeline

Initial Review
Capture
Solution Consultation
Awaiting Delivery
In Delivery
Implemented

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.