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XRN 4997
Introducing new charge codes for GSoP3, GSoP13 and GT Voluntary Consumer Payments

This XRN is part of XRN 5057 Minor Release Drop 6
Last Updated
03 Mar 2020
Release Type
Implementation Date
29 Feb 2020
Proposer Northern Gas Networks Impacted DSC service area

Service Area 21

Data Flows and Services to Network Operators

Customer Change Team Leader


This Change is in scope of Minor Release Drop 6.

The Change Proposal can be found here.

NGN and other Distribution Networks (DNs) are required to pay Guaranteed Standards of Performance payments on application from an end-consumer for:

- Failure to offer alternative cooking & heating to priority (vulnerable) customers (GSoP3)

- Failure to provide notice of a planned interruption (GSoP13)

DNs will proactively make GSoP3 and GSoP13 payments from the RIIO 2 commencement date when these payments will have a mandatory 7-day turnaround.

In addition, DNs are creating arrangements whereby voluntary compensation payments can be made to end-consumers in circumstances where it is deemed appropriate; for purposes other than Statutory compensation payments.

NGN change requirements:

- Creation of three new charge codes; GSoP3, GSOP13 and GT Voluntary Consumer Payments

- Updated Request to Bill (RTB) templates to include new charge codes

- Updated RTB reporting for new charge codes

Note: Xoserve already supports the DNs’ GSoP2 compensation payment with the RTB process. It is anticipated the RTB process is used as the basis for this change

For the avoidance of doubt, this compensation is intended to be passed on to the relevant consumer via the shipper and supplier

Impacted Customer Types

  • Shipper
  • DNO


Document title Last updated Type
XRN 4997 - Introducing new charge codes for pro-active payment of GSoP3 and GSoP13 03/Mar/2020 PDF
XRN4997 - HLSOA 03/Feb/2020 PDF


Initial Review
Solution Consultation
Awaiting Delivery
In Delivery

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