Amendment Invoice (AMS) Issues

Amendment Invoice Task Force

Industry Updates

Defect Management 

What's the Issue?

A number of functional defects and integration issues are causing problems with presentation and charge calculation with the Amendment (AMS) Invoice.

This is causing presentation issues where data is missing or incorrect within the .ASP and .AML supporting files. It is also causing incorrect charge calculations, which are excluded from the invoice until a fix is deployed.

What is Xoserve doing about the issues?

Xoserve has set up a task force of business process and technical experts to work on fixing the issues.

1. Business as Usual (BAU) 

• Maintaining the quality of the invoice, and improving the workaround process for issuing .AML and .ASP files

2. Technical Design Review and Root Cause Analysis (RCA)

• Detailed technical review to identify any process improvements, and to understand the root cause of any defects

3. Customer Engagement and Support

• Providing regular bi-weekly updates to Customers
• Engaging with individual Customers to understand the impact of each issue on each organisation, and working together to find ways of providing additional support

Industry Updates

Title	Last Updated
Amendment Invoice Task Force Update November 2019	29th November 2019
Customer Communication November 2019	26th November 2019
Amendment Invoice Taskforce Update October	31st October 2019
Amendment Invoice Task Force Update August	3rd September 2019
End User Category (EUC) Code Mapping	2nd September 2019
Amendment Invoice Task Force Update July	31st July 2019
Amendment Invoice Customer Workshop Slides	24th June 2019
Weekly Update on Amendment Invoice - W/E 5th April	5th April 2019
Weekly Update on Amendment Invoice - W/E 8th March	8th March 2019
Weekly Update on Amendment Invoice - W/E 22nd February	22nd February 2019
Weekly Update on Amendment Invoice - W/E 8th February	8th February 2019
Weekly Update on Amendment Invoice - W/E 1st February	1st February 2019
Update from Ranjit Patel, Chief Customer Officer on Amendment Invoice	24th January 2019
ASP/AML Amendment Invoice Update (January 2019 WebEx)	10th January 2019
ASP/AML Amendment Invoice Update (December 2018 WebEx)	6th December 2018
ASP/AML Amendment Invoice Update (October 2018 WebEx)	3rd October 2018
ASP/AML Amendment Invoice Update (August 2018 WebEx)	14th August 2018
ASP/AML Amendment Invoice Update (September 2018 WebEx)	13th July 2018
ASP/AML Amendment Invoice Update (June 2018 WebEx)	11th June 2018
ASP/AML Amendment Invoice Update (May 2018 WebEx)	8th May 2018
ASP/AML Amendment Invoice Update (April 2018 WebEx)	30th April 2018

 

Defect Management

These files provide details of defects that have impacted the AMS invoice.

The Defect and Scenario Glossary also contains a list of defects and an overview of the impact that each defect might have on the business process.

Title	Date
Defect Resolution Plan	14th October 2019

 

If you have any questions or queries you wish to raise, please contact Deborah Coyle, Customer Liaison Manager, on 0121 623 2532.