Amendment Invoice (AMS) Issues
What's the Issue?
A number of functional defects and integration issues are causing problems with presentation and charge calculation with the Amendment (AMS) Invoice.
This is causing presentation issues where data is missing or incorrect within the .ASP and .AML supporting files. It is also causing incorrect charge calculations, which are excluded from the invoice until a fix is deployed.
What is Xoserve doing about the issues?
Xoserve has set up a task force of business process and technical experts to work on fixing the issues.
1. Business as Usual (BAU)
- Maintaining the quality of the invoice, and improving the workaround process for issuing .AML and .ASP files
2. Technical Design Review and Root Cause Analysis (RCA)
- Detailed technical review to identify any process improvements, and to understand the root cause of any defects
3. Customer Engagement and Support
Industry Updates
Title |
Last Updated |
Amendment Invoice Task Force Update November 2019 |
29th November 2019 |
Customer Communication November 2019 |
26th November 2019 |
Amendment Invoice Taskforce Update October |
31st October 2019 |
3rd September 2019 |
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2nd September 2019 |
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31st July 2019 |
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24th June 2019 |
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5th April 2019 |
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8th March 2019 |
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22nd February 2019 |
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8th February 2019 |
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1st February 2019 |
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Update from Ranjit Patel, Chief Customer Officer on Amendment Invoice |
24th January 2019 |
10th January 2019 |
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6th December 2018 |
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3rd October 2018 |
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14th August 2018 |
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13th July 2018 |
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11th June 2018 |
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8th May 2018 |
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30th April 2018 |
Defect Management
These files provide details of defects that have impacted the AMS invoice.
The Defect and Scenario Glossary also contains a list of defects and an overview of the impact that each defect might have on the business process.
Title |
Date |
14th October 2019 |
If you have any questions or queries you wish to raise, please contact Deborah Coyle, Customer Liaison Manager, on 0121 623 2532.
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