Introduction to gas

View videos and infographics that provide information about the gas industry and Xoserve’s role within it.

Page contents

    Learn about Xoserve and the gas industry

    The gas industry can seem quite complex. To help you gain a better understanding of it, we’ve put together resources to help you.  

    These include videos and infographics that provide:  

    • an introduction to the gas industry 
    • an overview of Xoserve and its role within the industry  

    Simply browse through the list below to find videos and links to infographics covering these topics.  

     

    Videos

     

    About Xoserve

    Find out about our role at the heart of Great Britain's gas market.

     

     

    The history of gas

    The gas industry can seem quite complicated. Our history of gas video describes the formation of the gas industry and the major parties involved in supplying gas across the network.

     

     

    The gas network

    Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.

     

     

    Market entry

    Find out how to become a registered gas Trader or Shipper.

     

     

    Local Security Officers

    Nominated Local Security Officers (LSOs) within an organisation are a point of contact for UK Link security matters. They’re responsible for managing and authorising access to UK Link, Gemini, Xoserve Service Portal and the Contact Management Service within their organisation. More guidance for LSOs can be found on our webpage E-learning materials.

     

     

    Infographics

     

    • Industry Stakeholders Infographic

      Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant, and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.

      PDF, Last Updated 30/01/2020, 481.9 KB

    • Supply Points Simplified Infographic

      Gas is used differently across the country. A domestic consumer’s needs will be significantly different to that of a manufacturing business that uses gas in their processes. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.

      PDF, Last Updated 12/06/2020, 472.6 KB

    • Gas Industry Processes Booklet

      Many processes exist within the gas industry to ensure the right amount of gas gets to where it needs to be. Our Introductory Gas Industry Process booklet focusses on five key processes, all essential for operating the gas market: - Supply Point Administration - Asset updates (RGMA) - Entering a meter read - Invoicing - AQ consumption

      PDF, Last Updated 8/07/2021, 397.4 KB

    • Our Business and Value Chain

      This infographic informs you of who our customers are, and the services we provide.

      PDF, Last Updated 3/03/2021, 208.9 KB

    • Xoserve Contact Services Sheet

      Our Xoserve contact services infographic gives you a high level overview of two core services, the Contact Management Service (CMS) and Data Enquiry Service (DES).

      PDF, Last Updated 2/03/2021, 192.0 KB

    Related Links

    Induction Days

    We hold monthly customer induction days throughout the year.  

    Book an induction

    Education catalogue

    View our range of training and e-learning materials.

    View catalogue

    Contact us

    For enquiries about our training or e-learning, please email us.

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