System outages

A dedicated page of maintenance and outage information for Xoserve's systems.

Page contents

    System outage information

    Daily maintenance windows

    We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.

    Planned outages

    We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details of these will be communicated in advance on our Live updates webpage and also detailed below.

    Known issues

    If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.

     

    System statuses

    System Daily maintenance window Planned outage Known issue Live update
    UK Link 5am–7am - Monday to Sunday No No  
    Gemini 3:15am–4:15am - Monday to Friday
    3am–5am - Sunday    		 No No  
    Data Enquiry Service (DES) 5am–7am - Monday to Sunday No No  
    Contact Management Service (CMS) 12am–7am - Monday to Sunday No No  
    Service Portal 12am–3:15am - Monday to Sunday No No  
    Information Exchange (IX) No maintenance window No No  
    Xoserve Service Desk No maintenance window No No  
    Electronic File Transfer (EFT) No maintenance window Yes No View
    Application Programming Interface (API) No maintenance window No Yes View
    SiteMinder No maintenance window Yes No View

     

    Planned outages - EFT disaster recovery testing

    Planned outages for EFT disaster recovery testing from 21–23 May
    Updated 16 May 11am

    There are planned outages scheduled for Enhanced File Transfer (EFT) for disaster recovery (DR) testing on the following dates:

    • Saturday 21 May 2022 at 5:15am – 5:50am
    • Sunday 22 May 2022 at 5:15am – 5:50am
    • Monday 23 May 2022 at 5:15am – 5:50am

    No action is required during these outages, but please be aware that all inbound and outbound files will be placed on hold. Once the outages have ended file flows will continue as normal.

    If rollback activities are required there will be additional outages from 6:15am–6:50am.

    In the event of a rollback, communications will be issued to system users.

     

    Planned outage - SiteMinder

    Planned outage for SiteMinder on 22 May
    Updated 20 May 3pm

    There is a planned outage scheduled to SiteMinder on Sunday 22 May 2022 from 3am–7am. This outage is to update SiteMinder to the latest available supported version.

    SiteMinder is a critical software component used in Gemini to authorize and authenticate user connections.

    No action is required during this outage, but please be aware that all inbound and outbound Prisma files will be placed on hold. Once the outage has ended file flows will continue as normal.

    In the event of a rollback, communications will be issued to system users.

     

    System links

    Raise a support request

    Please raise a support request if you have any queries regarding any of our systems.

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