System outages
A dedicated page of maintenance and outage information for Xoserve's systems.
Page contents
System outage information
Daily maintenance windows
We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.
Planned outages
We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details of these will be communicated in advance on our Live updates webpage and also detailed below.
Known issues
If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.
System statuses
| System | Daily maintenance window | Planned outage | Known issue | Live update |
| UK Link | 5am–7am - Monday to Sunday | No | No | |
| Gemini | 3:15am–4:15am - Monday to Friday 3am–5am - Sunday |
No | No | |
| Contact Management Service (CMS) | 12am–7am - Monday to Sunday | No | No | |
| Service Portal | 12am–3:15am - Monday to Sunday | No | No | |
| Information Exchange (IX) | No maintenance window | No | No | |
| Xoserve Service Desk | No maintenance window | No | No | |
| Electronic File Transfer (EFT) | No maintenance window | No | No | |
| Application Programming Interface (API) | No maintenance window | No | No | |
| SiteMinder | No maintenance window | No | No |
System links
Raise a support request
Please raise a support request if you have any queries regarding any of our systems.
