System outages
A dedicated page of maintenance and outage information for Xoserve's systems.
System outage information
Daily maintenance windows
We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.
Planned outages
We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details of these will be communicated in advance on our Live updates webpage and also detailed below.
Known issues
If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.
System statuses
System | Daily maintenance window | Planned outage | Known issue | Live update |
UK Link | 5am–7am - Monday to Sunday | No | No | |
Gemini | 3:15am–4:15am - Monday to Friday 3am–5am - Sunday |
No | No | |
Data Enquiry Service (DES) | 5am–7am - Monday to Sunday | No | No | |
Contact Management Service (CMS) | 12am–7am - Monday to Sunday | No | No | |
Service Portal | 12am–3:15am - Monday to Sunday | No | No | |
Information Exchange (IX) | No maintenance window | No | No | |
Xoserve Service Desk | No maintenance window | No | No | |
Electronic File Transfer (EFT) | No maintenance window | Yes | No | View |
Application Programming Interface (API) | No maintenance window | No | Yes | View |
SiteMinder | No maintenance window | Yes | No | View |
Planned outages - EFT disaster recovery testing
Planned outages for EFT disaster recovery testing from 21–23 May |
Updated 16 May 11am |
There are planned outages scheduled for Enhanced File Transfer (EFT) for disaster recovery (DR) testing on the following dates:
No action is required during these outages, but please be aware that all inbound and outbound files will be placed on hold. Once the outages have ended file flows will continue as normal. If rollback activities are required there will be additional outages from 6:15am–6:50am. In the event of a rollback, communications will be issued to system users. |
Planned outage - SiteMinder
Planned outage for SiteMinder on 22 May |
Updated 20 May 3pm |
There is a planned outage scheduled to SiteMinder on Sunday 22 May 2022 from 3am–7am. This outage is to update SiteMinder to the latest available supported version. SiteMinder is a critical software component used in Gemini to authorize and authenticate user connections. No action is required during this outage, but please be aware that all inbound and outbound Prisma files will be placed on hold. Once the outage has ended file flows will continue as normal. In the event of a rollback, communications will be issued to system users. |
System links
Raise a support request
Please raise a support request if you have any queries regarding any of our systems.