System outages

A dedicated page of maintenance and outage information for Xoserve's systems.

Page contents

    System outage information

    Daily maintenance windows

    We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.

    Planned outages

    We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details will be provided below.

    Known issues

    If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.


    System statuses

    System Daily maintenance window Planned outage
    UK Link 5am–7am - Monday to Sunday No
    Gemini 3:15am–4:15am - Monday to Friday
    3am–5am - Sunday
    Contact Management Service (CMS) 12am–7am - Monday to Sunday No
    Service Portal 12am–3:15am - Monday to Sunday No
    Information Exchange (IX) No maintenance window No
    Xoserve Service Desk No maintenance window No
    Electronic File Transfer (EFT) No maintenance window No
    Application Programming Interface (API) No maintenance window No
    SiteMinder No maintenance window No
    SwitchStream No maintenance window Yes


    Planned outages

    SwitchStream SFTP

    There is a planned maintenance activity for the SwitchStream Secure File Transfer Protocol (SFTP) on Thursday 30 November 2023 between 7:15pm and 8:15pm.

    Users may either fail to login in or fail to transfer their files to SwitchStream SFTP service. If this is the case, please try logging back in or re-sending the file after 5 minutes.

    If you do experience either of these issues, please refrain from raising a ticket and check our dedicated Live updates webpage where updates on any known problems will be provided.

    Thank you in advance for your co-operation.

    If you would like any further information please contact

    Raise a support request

    Please raise a support request if you have any queries regarding any of our systems.

    Raise a support request