System outages
A dedicated page of maintenance and outage information for Xoserve's systems.
System outage information
Daily maintenance windows
We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.
Planned outages
We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details will be provided below.
Known issues
If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.
System statuses
| System | Daily maintenance window | Planned outage |
| UK Link | 5am–7am - Monday to Sunday | No |
| Gemini | 3:15am–4:15am - Monday to Friday 3am–5am - Sunday |
No |
| Contact Management Service (CMS) | 12am–7am - Monday to Sunday | No |
| Service Portal | 12am–3:15am - Monday to Sunday | No |
| Information Exchange (IX) | No maintenance window | No |
| Xoserve Service Desk | No maintenance window | No |
| Electronic File Transfer (EFT) | No maintenance window | No |
| Application Programming Interface (API) | No maintenance window | No |
| SiteMinder | No maintenance window | No |
| SwitchStream | No maintenance window | Yes |
Planned outages
SwitchStream SFTP
There is a planned maintenance activity for the SwitchStream Secure File Transfer Protocol (SFTP) on Thursday 30 November 2023 between 7:15pm and 8:15pm.
Users may either fail to login in or fail to transfer their files to SwitchStream SFTP service. If this is the case, please try logging back in or re-sending the file after 5 minutes.
If you do experience either of these issues, please refrain from raising a ticket and check our dedicated Live updates webpage where updates on any known problems will be provided.
Thank you in advance for your co-operation.
If you would like any further information please contact customerexperience@xoserve.com
System links
Raise a support request
Please raise a support request if you have any queries regarding any of our systems.
