CMS rebuild

Discover why and how the CMS is being redesigned and find out the latest news on the rollout plan.

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    What is the CMS rebuild?

    Our Contact Management Service (CMS) provides the ability for our DSC customers to query and update their data within their own portfolio. 

    It's currently supported by an ageing system, which needs to be re-built to improve our customers' experience. 

     

    Background

    In late 2020, we engaged with customers, initially through a survey and then through a series of detailed workshops, mapping “as is” and “to be” processes. 

    The survey revealed: 

    • how customers used the CMS 
    • specific pain points with the business process and supporting system 
    • focus areas for improvements 

    Using this information, we set up over 50 workshops with 200+ customers to explore each process in depth. More than 200 pain points were identified, leading to 500 requirements for the new system. Using this valuable insight, the ideal “to be” processes were then mapped. You can find more details in our pain points and requirements document. 

    During this time, we facilitated over 50 workshops with 200+ customers. These sessions ensured our customers’ needs were clearly reflected and helped us identify where further refinements were needed. 

    Funding options were then discussed and voted on at the Contract Management Committee (CoMC). The CoMC decided to support our proposal to budget for a subscription-based funding model for the replacement system.

     

    Continued customer collaboration

    Collaboration will continue with customers as we move forward. We hold regular customer focus groups to provide progress updates, understand customer impacts, testing and training needs as the new processes are released.  

    These focus groups help us continue to incorporate customer requirements into our development and: 

    • provide updates on our progress 
    • share demos as the system develops 
    • identify and discuss customer impacts 
    • agree when change packs will be produced
    • decide on a testing approach  

    We’ll share the agenda for each focus group seven days in advance.  

    You can view the dates and times for each focus group and download the minutes in the table below: 

     

    Customer focus groups schedule

    Date Start time End time Meeting minutes
    06/04/2022 11am 12pm download
    04/05/2022 11am 12pm download
    10/06/2022 10am 11am download
    06/07/2022 10am 12pm download
    09/08/2022 10am 12pm download
    09/09/2022 10am 12pm download
    14/10/2022 10am 12pm  
    08/11/2022 10am 12pm  
    09/12/2022 10am 12pm  
    10/01/2023 10am 12pm  
    07/02/2023 10am 12pm  
    07/03/2023 10am 12pm  

     

    CMS delivery roadmap 

    We’re sharing the latest version of our delivery roadmap below.  

    This is subject to change based on prioritisation and industry discussions, target delivery dates are currently being defined and these will be shared shortly.


    Latest news

    Release 1 - October 2022: 

    We’ve published change packs to ensure all customers are aware of these changes and can assess any impacts.

    Across October, alongside our project developments we’ll be sharing a number of training opportunities, material and customer engagement. You can find a list of these activities below:

    Date Type Activity
    Friday 30 September Meter Number Creation (MNC) process walkthrough

    We hosted a guided walkthrough of the end-to-end MNC process.

    Tuesday 4 October Meter Number Creation (MNC) process walkthrough We hosted another guided walkthrough of the end-to-end MNC process.
    Friday 14 October CMS webpage update We'll launch new CMS training materials and 'how-to' guides.
    Friday 14 October Customer focus group We’ll be focussing on progress updates, updating the QMP file preferences and options, a walkthrough of the new Set to Extinct (STE) process and a demo.
    Tuesday 18 October Meter Number Creation (MNC) process walkthrough

    We’re hosting a guided walkthrough of the end-to-end MNC and SUT processes. You can register for the walkthrough below.

    Register

    Monday 24 October MNC process soft launch

    The CMS production service will go live with a soft launch of the MNC process.

    This will be for CMS customer focus group attendees only.

    Wednesday 26 October CMS launch

    The new CMS will launch introducing Shipper raised MNC process to the wider industry.

    A dedicated triage drop-in session will be opened for customers to dial into and discuss any issues. More details to follow.

     


    CMS versions

    The table below details the CMS versions, release dates and any associated release notes. 

    Version Release date Release notes
    1 26 October 2022

    System launched with Shipper MNC and Supplier Theft of Gas contacts.

    Please note that whilst the new Supplier Theft of Gas process has been delivered it is dependent upon a change in the REC Code to become operational.

    Two small items of functionality are being refined and need a workaround.

    Version 1 release notes.

    1.1 Coming soon  

     

    CMS rebuild rollout

    The table below explains which version of the CMS you will need to use to access specific Contact types and functionality. 

    CMS Contact type or functionality  Where can it be accessed?  CMS rebuild version Additional information 
    Shipper Meter Number Creation (MNC)  New CMS 1 XRN 5556 - CMS Version 1
    Supplier Theft of Gas New CMS 1 XRN 5556 - CMS Version 1
    DUPS Old CMS or manual process 1.1 XRN 5556B - CMS Version 1.1
    Set to extinct  Old CMS or manual process 1.1 XRN 5556B - CMS Version 1.1
    Functionality to upload multiple Contacts of multiple Contact types Old CMS or manual process* 1.2

    XRN 5556C - CMS rebuild version 1.2

    *The .QMP file should be used for bulk upload of Contact types still in the older version of CMS. You can't load any Contact types that have moved over to the newer version with the .QMP file. 

    ISO Old CMS or manual process TBC TBC
    DTL Old CMS or manual process TBC TBC
    ADD Old CMS or manual process TBC TBC
    UNC Old CMS or manual process TBC TBC
    FOM Old CMS or manual process TBC TBC
    Network MNC Old CMS or manual process TBC TBC
    DMN Old CMS or manual process TBC TBC
    RFA Old CMS or manual process TBC TBC
    DMQ Old CMS or manual process TBC TBC
    CDQ Old CMS or manual process TBC TBC
    TOG Old CMS or manual process TBC TBC
    MUR Old CMS or manual process TBC TBC
    MUS Old CMS or manual process TBC TBC
    GSR Old CMS or manual process TBC TBC
    Swapped address Old CMS or manual process TBC TBC
    AGG Old CMS or manual process TBC TBC
    PSI Old CMS or manual process TBC TBC
    DMR Old CMS or manual process TBC TBC
    PRS Old CMS or manual process TBC TBC
    FLE Old CMS or manual process TBC TBC

     


    Helpful documents and training material

    Find the documents and training material we’ve published during the rebuild project below.

    Access our e-learning course which contains helpful videos and user guides dedicated to the new Contact Management Service (CMS).

    New CMS training course

    The CMS Alpha Trials gave our customers early sight of how the CMS system would look. 

    This customer pack provided information about the trials, along with guidance on how to access the system. 

    View customer pack

    This document includes all the requirements we pulled together from early customer workshops.

    CMS rebuild – all pain points and requirements

    The documents below show how each new process will flow.

    Please note that XC refers to cross communication, DC refers to data clarification and PSC is a previously submitted contact.

    ADD/UNC

    DUP

    FOM

    GSR (with requirements)

    GSR (no requirements)

    ISO/DTL

    MNC

    MUR

    MUS

    RFA/CDQ

    TOG (with requirements)

    TOG (no requirements)

    These documents show how we developed ideas and collaborated through the rebuild project.

    ADD/UNC

    Consumption Adjustments

    ISO/DTL

    DUP

    Shipperless and Unregistered - MUS

    Shipperless and Unregistered - GSR

    Theft of Gas

    FOM

    MNC

    MUR

    .

    Common queries

    You can access the new version of CMS here.

    For any Contact types that have not moved over to the new version of CMS, you'll need to log in to the older version of CMS here. You can check which Contacts have moved over in our Contact types and functionality table

    You can also download our 'How to access the new CMS' guide below.

    Download

    Log in to the new CMS

    We're currently rebuilding the CMS, which is available alongside the old version.

    Log in

    Contact us

    Please contact Joanne Williams, Product Manager or any one of the team if you need more information on the CMS rebuild project.

    Email

    Register for a customer focus group

    You can register for a customer focus group using the link below.

    Register