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We hold training sessions through the year, covering key areas in the gas industry.
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Resources and Materials
Our Resource Library provides training and self-education materials covering all processes and topics within the gas industry. With materials ranging from Introductory to Advanced level, they cover subject areas such as:
- Invoicing
- Must Read Process Guides
- Non-Standard Sites
- Unidentified Gas (UIG)
- Customer Induction
- Customer Expert Day
- Meter Point Portfolio Reconciliation - Education Pack
Our materials also cover our services and systems, including:
If you would like any materials in a different format, or have any comments, queries or questions about learning with us, please contact the Training Team.
Training with Xoserve
We hold training sessions through the year, covering key areas in the gas industry. Courses range from induction days for customers new to the gas market, to forum sessions with our own experts. All of our training courses are full days and will include lunch and refreshments.
Training courses are available for topics such as:
We also regularly host Expert Days.
Browse our 2019 Training Calendar for events of interest or take a quick look below for a snapshot of what's ahead. To register your interest, please get in touch with your chosen event details.
Induction Days
Our Induction Days are for new industry participants and those who would like a refresher. The topics covered are:
- Governance
- Gas market systems
- Acronyms
- High level understanding of key industry processes
Training Dates for 2019
- Thursday 21st March
- Thursday 20th June
- Thursday 19th September
- Thursday 21st November
Training Dates 2020
- Thursday 19th March
- Friday 19th June
- Friday 18th September
- Friday 20th November
Invoicing Discovery Days
Our Invoicing Discovery Days provide an overview of the various invoicing concepts and principles within Britain's gas market. Topics covered are:
- A high level introduction to invoicing principles in the morning
- An afternoon session at practitioner level
The afternoon session also offers the opportunity for customers to engage with our invoicing experts and process owners.
Training Dates for 2019
- Thursday 30th May
- Tuesday 15th October
Training Dates for 2020
- Thursday 14th May
- Thursday 15th October
Training Dates for 2019
- Friday 15th February
- Thursday 5th September
Training Dates for 2020
- Friday 7th February
- Friday 7th August
Expert Days
Our Expert Days provide a question and answer session between your experts and ours. Presented in an open forum setting, the days allow for full and frank questions, responses and discussions on a range of gas industry and market topics.
Topics for each session are decided before the day, with further details shared with attendees as they become available.
Training Dates 2019
- Wednesday 30th January
- Wednesday 3rd May
- Wednesday 24th July
- Friday 6th December
Training Dates 2020
- Thursday 30th April
- Thursday 9th July
- Friday 6th November
Useful Documents
Invoicing
Introduction to Invoicing
Invoicing Overview for Shippers
This high-level overview to invoicing (for shippers) and the information within was presented at the Invoicing Discovery Day on Thursday 30th May 2019.
Last updated on 15 Oct 2019Amendments and Adjustments
Amendment and Adjustment Components, Charge Types and FAQs
Amendment and Adjustment Components, Charge Types and FAQs
Last updated on 24 May 2019Capacity and Commodity
LDZ Capacity and Commodity
LDZ Capacity and Commodity Formula Year AQ/SOQ Timeline
Last updated on 24 May 2019DSC and Energy Balancing Credit Risk Management
DSC CDSP Invoicing Schedule and Validations
DSC CDSP Invoicing Schedule and Validations information
Last updated on 24 May 2019Energy Balancing Credit Risk
Further Energy Balancing Credit Risk information
Last updated on 24 May 2019National Transmission System Entry Capacity
NTS System Entry Capacity, NTS System Exit Capacity and Energy Balancing Invoice – FAQs and Validations
NTS Energy Balancing Invoicing questions and validations
Last updated on 24 May 2019Annual Quantity
Non-Standard Sites
Non-Standard Sites Process Reference Guide – for Shippers
This presentation formed the basis of the education day on 2nd February 2018 and provides more information for Shippers on non-standard sites.
Last updated on 10 Oct 2019Non-Standard Sites Administration Processes Reference Guide – For Networks
This presentation provides additional information for Networks on non-standard sites.
Last updated on 06 Mar 2018Non-Standard Sites Process Reference Guide – for Agents
For an Allocation Agent appointed by the Shippers for a Sharing arrangement on a Shared Supply meter Point contract
Last updated on 13 Jan 2019Unidentified Gas (UIG)
Unidentified Gas – Data Trees
Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.
Last updated on 27 Dec 2018Unidentified Gas – Education Pack
The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.
Last updated on 26 Sep 2018UIG Executive Summary
The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.
Last updated on 01 Jan 2018UIG Infographic
The UIG infographic is a comical introduction to UIG created to complement the executive summary provided, this document is targeted for an entry-level audience.
Last updated on 01 Jan 2018Thank you for your feedback
