On this page you will find information about our customer training days as well as useful links to training resources.
Our training days
Our training catalogue provides information to help you locate and understand which training days and e-learning material will be beneficial for your training needs.
If you require any further information, please contact email@example.com
E-Learning and Educational Material
- Annual Quantity
- Information Exchange (IX) e-learning
- June 2020 Change Training e-learning
- Meter Point Reconciliation - e-learning
- Must Read Process Guides
- Non-Standard Sites Training Materials
- November 2020 Change Training e-learning
- Request For Adjustment (RFA) - e-learning
- RGMA Training Materials
- Site Transfer Notification (STN) e-learning
- SPA - e-learning
- Supply Point Administration - Independent Gas Transporters e-learning
- Termination e-learning
- Traders e-learning
- Unidentified Gas (UIG)
- Urgent UNC Covid-19 Modifications - e-learning
- Winter Annual Ratio (WAR) Bands and End User Categories (EUC) e-learning
Induction to gas – training materials
Find out more about our role at the heart of Great Britain's gas market.
How we are funded
An introduction to how we are funded and our Business Plan which outlines how we deliver day-to-day services as well as investment activities.
The History of Gas
The gas industry can seem quite complicated. Our new History of Gas video walks you through the formation of the gas industry and the major parties involved in supplying gas across the network.
The Gas Network
Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.
Find out more about how to become a registered Gas Trader or Shipper.
Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.
Supply Point Types
Gas is used differently across the country. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.
Xoserve Contact Services
Our Xoserve Contact Services infographic gives you an overview of the Contact Management Service (CMS), Data Enquiry Service (DES), our Business and the Xoserve Value Chain.
Non-Standard Sites – training materials
Non-Standard Sites Process Reference Guide – for Shippers
This presentation provides more information for Shippers on non-standard sites.Last updated on 07 Oct 2020
Non-Standard Sites Process Reference Guide – for Agents
This presentation provides additional information for an Allocation Agent appointed by the Shippers for a Sharing arrangement on a Shared Supply meter Point contract.Last updated on 21 Dec 2020
Non-Standard Sites Administration Processes Reference Guide – For Networks and NGT
This presentation provides additional information for Networks and NGT on non-standard sites.Last updated on 21 Dec 2020
Expert day – training materials
RGMA – training materials
Customer Expert Day - Review of Gas Metering Arrangements (RGMA) for ShippersLast updated on 11 Aug 2020
Unidentified Gas – Data Trees
Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.Last updated on 27 Dec 2018
Unidentified Gas – Education Pack
The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.Last updated on 26 Sep 2018
UIG Executive Summary
The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.Last updated on 01 Jan 2018
Thank you for your feedback