Training and education

We hold training sessions
throughout the year
for all areas of the
gas industry,
from
induction days
to expert forums

 

View calendar

 

On this page you will find information about our customer training days as well as useful links to training resources.

Our training days

Induction
to gas

For new industry
participants and those
who would like
a refresher.

> Training materials

Book now

 

Invoicing
discovery

An overview of the
various invoicing concepts
and principles within
Britain's gas market.

> Training materials

Book now

 

Non-Standard
Sites

An extensive overview of
key processes, timescales
and validations for
Non-Standard sites.

> Training materials

 

Expert
days

An open forum
Q&A session on a
range of gas industry
and market topics.

> Training materials

Book now

 


Induction to gas – training materials

 




About Xoserve

Find out more about our role at the heart of Great Britain's gas market.

 


How we are funded

An introduction to how we are funded and our Business Plan which outlines how we deliver day-to-day services as well as investment activities.




The History of Gas

The gas industry can seem quite complicated. Our new History of Gas video walks you through the formation of the gas industry and the major parties involved in supplying gas across the network.


The Gas Network

Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.

Market Entry

Find out more about how to become a registered Gas Trader or Shipper.

Industry Stakeholders

Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.

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Supply Point Types

Gas is used differently across the country. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.

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An introduction to gas industry processes

Many processes exist within the gas industry to ensure the right amount of gas gets to where it needs to be. Our Introductory Gas Industry Process booklet focusses on five key processes, all essential for operating the gas market.

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Xoserve Contact Services

Our Xoserve Contact Services infographic gives you an overview of the Contact Management Service (CMS), Data Enquiry Service (DES), our Business and the Xoserve Value Chain.

 

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Invoicing discovery – training materials

Introduction to invoicing

Invoicing Overview for Shippers

This high-level overview to invoicing (for Shippers) was presented at the Invoicing Discovery Days held on 14th and 15th October 2020

Last updated on 20 Oct 2020

Invoicing Discovery Day Questions and Answers

Questions and Answers from the recent Invoicing Discovery Days

Last updated on 20 Oct 2020

Amendments and Adjustments

Amendment and Adjustment Components, Charge Types and FAQs

Amendment and Adjustment Components, Charge Types and FAQs

Last updated on 08 Oct 2020

Capacity and Commodity

LDZ Capacity and Commodity

LDZ Capacity and Commodity Formula Year AQ/SOQ Timeline

Last updated on 24 May 2019

DSC and Energy Balancing Credit Risk Management

DSC CDSP Invoicing Schedule and Validations

DSC CDSP Invoicing Schedule and Validations information

Last updated on 24 May 2019

Energy Balancing Credit Risk

Further Energy Balancing Credit Risk information

Last updated on 24 May 2019

Transmission Invoicing

NTS System Entry Capacity, NTS System Exit Capacity and Energy Balancing Invoice – FAQs and Validations

NTS Energy Balancing Invoicing questions and validations

Last updated on 24 May 2019

 


Non-Standard Sites – training materials

Non-Standard Sites Process Reference Guide – for Shippers

This presentation formed the basis of the education day on 2nd February 2018 and provides more information for Shippers on non-standard sites.

Last updated on 11 Sep 2020

Non-Standard Sites Administration Processes Reference Guide – For Networks

This presentation provides additional information for Networks on non-standard sites.

Last updated on 11 Sep 2020

Non-Standard Sites Process Reference Guide – for Agents

For an Allocation Agent appointed by the Shippers for a Sharing arrangement on a Shared Supply meter Point contract.

Last updated on 13 Jan 2019

Non-Standard Sites Administration Processes Reference Guide – For National Grid

This presentation provides additional information for National Grid on non-standard sites.

Last updated on 28 Sep 2020

 


Expert day – training materials

Customer Expert Day CMS, Must Reads and Theft of Gas

Last updated on 07 Aug 2019

 


RGMA – training materials

Customer Expert Day - Review of Gas Metering Arrangements (RGMA) for Shippers

Last updated on 11 Aug 2020

RGMA Expert Day - 28th July 2020 FAQs

Last updated on 11 Aug 2020


Resources and materials

Our Resource Library provides training and self-education materials covering all processes and topics within the gas industry.

Go to

 

 

Annual Quantity (AQ)

AQ e-learning

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Print friendly AQ e-learning

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Customer Expert Day AQ Pack

Last updated on 10 Dec 2019

AQ Questions and Answers

Last updated on 20 Aug 2020

Customer Expert Day Annual Quantity (AQ)

Last updated on 12 Apr 2019

 

Class 

Class e-learning

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Print friendly Class e-learning

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Customer Expert Day Questions and Answers

Last updated on 07 May 2020

Must Read Process Guides

Must Read Process Guide for IGTs

This is the guide to the Must Read Process for IGTs

Last updated on 27 Dec 2018

Must Read Process Guide for Shippers

This is the guide to the Must Read Process for Shippers

Last updated on 27 Dec 2018

 

Reads

Customer Expert Day Reads Pack

Last updated on 10 Dec 2019

Reads Questions and Answers

Last updated on 10 Dec 2019

Customer Expert Day Meter Reads

Last updated on 12 Apr 2019

Customer Expert Day Meter Read Rejections

Last updated on 12 Apr 2019

  

SPA 

SPA e-learning

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Print friendly SPA e-learning

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Unidentified Gas 

UIG Questions and Answers

Last updated on 10 Dec 2019

Customer Expert Day UIG Pack

Last updated on 10 Dec 2019

Customer Expert Day Unidentified Gas (UIG)

Last updated on 12 Apr 2019

Unidentified Gas – Data Trees

Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.

Last updated on 27 Dec 2018

Unidentified Gas – Education Pack

The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.

Last updated on 26 Sep 2018

UIG Executive Summary

The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.

Last updated on 01 Jan 2018

UIG Infographic

The UIG infographic is a comical introduction to UIG created to complement the executive summary provided, this document is targeted for an entry-level​ audience.

Last updated on 01 Jan 2018

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