Training and Education

We have training sessions for all areas of the gas industry from induction days to expert forums.

We hold training sessions through the year, covering key areas in the gas industry.

View Calendar

Questions, Answers and Queries

If all you need is a quick answer to your query, our gas market FAQs should be able to help.

You can search by:

  • topic area
  • keywords and terms
  • extra information

You can also let us know whether you found what you needed, or not, so we can make both our questions and answers better.

Resources and Materials

Our Resource Library provides training and self-education materials covering all processes and topics within the gas industry. With materials ranging from Introductory to Advanced level, they cover subject areas such as:   

Our materials also cover our services and systems, including:   

If you would like any materials in a different format, or have any comments, queries or questions about learning with us, please email Amelia Gallini.

Training with Xoserve

We hold training sessions through the year, covering key areas in the gas industry. Courses range from induction days for customers new to the gas market, to forum sessions with our own experts. All of our training courses are full days and will include lunch and refreshments.

Training courses are available for topics such as:

We also regularly host Expert Days.

Browse our 2019 Training Calendar for events of interest or take a quick look below for a snapshot of what's ahead. To register your interest, please get in touch with your chosen event details.

Induction Days

Our Induction Days are for new industry participants and those who would like a refresher. The topics covered are:

  • Governance
  • Gas market systems
  • Acronyms
  • High level understanding of key industry processes

Training Dates for 2019

  • Thursday 21st March
  • Thursday 20th June
  • Thursday 19th September
  • Thursday 21st November

Invoicing Discovery Days

Our Invoicing Discovery Days provide an overview of the various invoicing concepts and principles within Britain's gas market. Topics covered are:

  • A high level introduction to invoicing principles in the morning
  • An afternoon session at practitioner level

The afternoon session also offers the opportunity for customers to engage with our invoicing experts and process owners.

Training Dates for 2019

  • Thursday 30th May
  • Tuesday 15th October

Non-Standard Sites Training Days

Our Non-Standard Sites Training Days provide an extensive overview of Non-Standard Sites. Topics covered are:

  • Key processes
  • Timescales
  • Validations

Training Dates for 2019

  • Friday 15th February
  • Wednesday 7th August

Expert Days

Our Expert Days provide a question and answer session between your experts and ours. Presented in an open forum setting, the days allow for full and frank questions, responses and discussions on a range of gas industry and market topics.

Topics for each session are decided before the day, with further details shared with attendees as they become available.

2019 Training Dates

  • Wednesday 30th January
  • Wednesday 3rd May
  • Wednesday 24th July
  • Tuesday 12th November

Useful Documents

Invoicing

Introduction to Invoicing

Invoicing Overview for Shippers

This high-level overview to invoicing (for shippers) and the information within was presented at the Invoicing Discovery Day on Thursday 30th May 2019.

Last updated on 31 May 2018

Amendments and Adjustments

Amendments Invoice Presentation

Further details on the Amendment invoice

Last updated on 24 May 2019

Amendment and Adjustment Components, Charge Types and FAQs

Amendment and Adjustment Components, Charge Types and FAQs

Last updated on 24 May 2019

Adjustment Invoice Presentation

Further details on the Adjustment Invoice

Last updated on 24 May 2019

Capacity and Commodity

Capacity and Commodity Invoice Presentation

Further details on the Capacity and Commodity Invoice

Last updated on 24 May 2019

LDZ Capacity and Commodity

LDZ Capacity and Commodity Formula Year AQ/SOQ Timeline

Last updated on 24 May 2019

DSC and Energy Balancing Credit Risk Management

CDSP Credit Risk Management Presentation

Further details on the CDSP Credit Risk Management

Last updated on 24 May 2019

DSC CDSP Invoicing Schedule and Validations

DSC CDSP Invoicing Schedule and Validations information

Last updated on 24 May 2019

Energy Balancing Credit Risk Management Presentation

Further details on Energy Balancing Credit Risk Management

Last updated on 24 May 2019

Energy Balancing Credit Risk

Further Energy Balancing Credit Risk information

Last updated on 24 May 2019

National Transmission System Entry Capacity

NTS System Entry Capacity, NTS System Exit Capacity and Energy Balancing Presentation

Further details on National Transmission System entry capacity, exit capacity and energy balancing.

Last updated on 24 May 2019

NTS System Entry Capacity, NTS System Exit Capacity and Energy Balancing Invoice – FAQs and Validations

NTS Energy Balancing Invoicing questions and validations

Last updated on 24 May 2019

Must Read Process Guides

Must Read Process Guide for IGTs

This is the guide to the Must Read Process for IGTs

Last updated on 27 Dec 2018

Must Read Process Guide for Shippers

This is the guide to the Must Read Process for Shippers

Last updated on 27 Dec 2018

Non-Standard Sites

Non-Standard Sites Process Reference Guide – for Shippers

This presentation formed the basis of the education day on 2nd February 2018 and provides more information for Shippers on non-standard sites.

Last updated on 28 Feb 2019

Non-Standard Sites Administration Processes Reference Guide – For Networks

This presentation provides additional information for Networks on non-standard sites.

Last updated on 06 Mar 2018

Non-Standard Sites Process Reference Guide – for Agents

For an Allocation Agent appointed by the Shippers for a Sharing arrangement on a Shared Supply meter Point contract

Last updated on 13 Jan 2019

Unidentified Gas (UIG)

Unidentified Gas – Data Trees

Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.

Last updated on 27 Dec 2018

Unidentified Gas – Education Pack

The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.

Last updated on 26 Sep 2018

UIG Executive Summary

The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.

Last updated on 01 Jan 2018

UIG Infographic

The UIG infographic is a comical introduction to UIG created to complement the executive summary provided, this document is targeted for an entry-level​ audience.

Last updated on 01 Jan 2018

UK Link Release 2

UK Link Release 2 – Information and Education Pack

This pack provides an overview of the Release 2 changes that go live in June 2018.

Last updated on 26 Sep 2018

UK Link Release 3

The links below provide you with the Release 3 changes, which went live in November 2018. The associate packs will provide an overview of the impacted processes, as well as exploring the specific impacts and highlighting the associated changes.

UK Link Release 3 – Overview Session 1

Last updated on 27 Dec 2018

UK Link Release 3 – Overview Session 2 – Invoicing

Last updated on 27 Dec 2018

UK Link Release 3 – Overview Session 2B

Last updated on 27 Dec 2018

UK Link Release 3 – Education Briefing Pack

Last updated on 27 Dec 2018

Customer Induction

Customer Induction Slides

This presentation was formed to provide our customers with ​an introduction to the Gas Industry and Xoserve. The information was presented at the Customer Induction Day on the 29th November 2018.

Last updated on 29 Nov 2018

Customer Expert Day

Customer Expert Day Unidentified Gas (UIG)

Last updated on 12 Apr 2019

Customer Expert Day Annual Quantity (AQ)

Last updated on 12 Apr 2019

Customer Expert Day Meter Reads

Last updated on 12 Apr 2019

Customer Expert Day Meter Read Rejections

Last updated on 12 Apr 2019

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