19 June 2020

Through our Draft Principles and Approach document, we are delighted to be able to share with you the context and thinking behind the development of our 2021 Business Plan.

This document marks the start of our annual process to engage you in the strategic direction of our business, and specifically seek feedback on the investments we believe will deliver the greatest value during the period April 2021 to March 2024.

“We have listened to your feedback and have taken it into consideration when planning this year’s Business Plan” said Sian Jones our CEO. “We hope that you will see improvements to our approach that reflect your feedback, and as a result, your experience will continue to improve. We will continue this process through this year’s business planning cycle, and we would welcome further feedback from you at any time.”

You may have noticed this year we have produced two versions of the 2021 Business Plan Principles and Approach document. Don’t worry they are the same document, just laid out differently. We wanted to give you the choice how you view our document, whether that be on screen or printed. One document is presented as single pages and the other as double page spreads.

What do we need from you?

Our aim is to provide you with a thorough understanding of the market context we believe we must respond to, our cost drivers and the assumptions we have made along the way. We plan to give ample opportunity to review, understand and challenge our thinking, ensuring what we do enables and supports your business strategies.

The consultation is open from Friday 19th June until Friday 3rd July. We welcome your views on all the information we have set out and on anything that you think we may have missed.

In the Principles and Approach document, you will find information on how you can respond to the consultation. Please send your responses to CustomerExperience@xoserve.com. Your Customer Advocate will be in touch to answer any questions you may have.

Do you want to know more about our Business Planning Process?

Watch our Chief Customer Officer, Andrew Szabo explain how our annual Business Planning Process helps support your needs and those of the Gas Industry.

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